By Ellen Meltzer, Manager, Information Services; Photo: Craig Thompson, Web Producer
Question: Which CDL staffer began life in Alaska?
Answer: It’s Holly Eggleston, the new Electronic Resource Analyst in CDL’s Collection Development and Management Program. (Other members of this group include Ivy Anderson, Heather Christenson, Paul Fogel, Barbara Glendenning, Curtis Lavery, Chan Li, Andy Mardesich, Wendy Parfrey, Nancy Scott-Noennig, Emily Stambaugh, and Jackie Wilson. Part of this crew is also located at UCSD: Maria Figueroa, Tony Harvell, Adriana Moran, and Brian Pierini.)
Holly’s primary responsibility is to lead development of technical standards and policy pertaining to licensed resources, and ensure that the functionality of these resources support the educational and research needs of UC students and faculty. Holly has several portions to her portfolio in support of this goal.
First, she organizes and manages the CDL Resource Liaisons program, comprised of 100+ subject area expert librarians across all ten campuses who serve as key links between the UC system and CDL licensed resource vendors, as well as between CDL and the campuses. She also manages the technical integration of licensed electronic resources into CDL systems and services, including defining and communicating technical requirements, facilitating vendor relationships, and managing ongoing lifecycle management activities from resource evaluation and transition between platforms to resource cancellation. In this work, Holly collaborates closely with the Launch and Lifecycle, Collections, and Resource Wranglers groups at CDL, as well as with the Resource Liaisons, other UC campus contacts and vendor representatives.
Holly has also assumed a significant role in CDL’s implementation of Serials Solutions Electronic Resources Management System (ERMS), by documenting the collections and resources lifecycle workflow, and collecting use cases and reporting needs to assist in the storage and retrieval of data from the ERMS and integration with external information. No small feat!
What’s especially satisfying to Holly in her new position is the opportunity it provides to communicate with a large network of people and work on a variety of projects—that’s a good thing, since she has to do so much of it.
Holly’s had an interesting career path, with a number of positions in the Pacific Northwest. Prior to becoming a librarian, Holly worked for eight years at Microsoft in product support and quality assurance testing, including work as the product support lead for Microsoft Office, facilitating communication between the customer support sites and product development group. After two years as a systems development, staff training, and project management consultant, Holly began her library career at The University of Montana, initially as the business and economics librarian, and later as the head of technical services. Holly comes to us most recently from UC San Diego where she was the Assistant Head of Acquisitions, with responsibilities in all areas of electronic resource management, including license negotiation, troubleshooting escalated issues, and workflow implementation and documentation. Holly has a degree in Computer Science from the Evergreen State College and received her MLIS from the University of Washington. CDL is definitely benefiting from Holly’s former experiences—which added together include database design, automation, library acquisitions, instruction, collection development, project management, community building, and product improvement. Her reassembled past all combined sounds mighty similar to her current position at CDL.
Not surprisingly, the challenge to Holly as Electronic Resources Analyst is time and resources: so much to do, so little time. And of course, you can’t do a job like Holly’s alone. Combined with the fact that everyone else has so much going on (from CDL colleagues to Resource Liaisons), it can be difficult to move things along quickly. “I want to figure out ways to save time by streamlining routine tasks, and identifying ways to make it easy for people to collaborate on projects and share information,” says Holly. Holly admits to being impressed by the knowledge and experience at CDL and the UC campuses. “There is an incredible wealth of current and institutional knowledge at the UC system – we’re in an opportune position to implement updated processes and tools that integrate new technologies while incorporating and learning from the tremendous breadth and depth of local expertise."
Is it Holly’s Alaskan roots that make her willing to explore just a little further? We’re delighted she has chosen to share her passion for understanding, documenting, and improving workflow and enabling better communication at CDL. Welcome aboard!