Several of our UC Irvine colleagues presented a session at the recent Charleston Conference with the title, Just Get It: The Search for Value-Based Delivery (Interlibrary Loan). CDL staffers attending the meeting suggested that additional staff would be interested in the innovative cross-departmental work UC Irvine is doing in this area. The presenters did a reprise for CDL staff, and the webinar is now available for viewing from CDL’s Resource Sharing web page: http://www.cdlib.org/services/d2d/ill/
A description of the presentation follows:
Interlibrary Loan (ILL) is an important service that is highly valued by faculty, students, and staff at UC Irvine. Providing access to information resources quickly and efficiently is an ongoing goal of the UCI Libraries. Internal factors such as budget cuts and reduced staffing and external factors such as the ease and affordability of on-demand purchases made the time ripe to investigate and improve interlibrary loan services. A series of pilot projects involving staff from Access Services, Collections and Acquisitions were conducted to measure the cost of services, decrease time to delivery and improve workflow. These pilot projects included purchasing items on demand, using staff expertise in other departments to assist in processing foreign language ILL requests, using existing technology to enhance workflow, and using short-term loans available from publishers through patron initiated acquisitions. Our objective is to show how a number of smaller projects can make a big difference. Attendees can expect to learn strategies to help change workflow using existing staff and resources, manage staff expectations and to hear about our victories as well as our defeats.
The session features speakers Kristine Ferry, Head of Access Services; Gerry Lopez, Head of Document Access & Delivery; John Novak, Acting Head of Collection Development; and Keith Powell, Head of Acquisitions.
Kudos to our UC Irvine colleagues for their original work in this area; we’re looking forward to their next steps.