Some users did not use the online Request service due to data security concerns.  The use of “https” removes the barrier to the Request service for these users.

The change to “https” for the Request service is essentially transparent to the user and does not require the user to change the way Request is accessed.  At the time of the change the campus proxy service contacts were asked to add port 4502 as an allowable SSL port.  In some cases, this new port may be blocked, making it difficult for users in some non-library campus buildings (such as labs) to access Request. If faculty or students in one of your campus departments are having trouble accessing Request, please ask them to check with their computer support service that port 4502 is allowed on their server.

January 15th, 2008 access to “My ILL Requests” limited to UC IPs.
Users must come in from a UC IP address from on campus or via their campus proxy or VPN service to access My ILL Requests, a service that allows users to view and manage their interlibrary loan requests online
 <http://ucill.cdlib.org:8082/zportal/zengine?VDXaction=LoginPage>

My ILL Requests enhancement
April 1, 2008 the “Sort by due date” option was added to My ILL Requests. 

Request service statistics
Statistics for My ILL Requests < http://www.cdlib.org/inside/assess/protected/ill-zportal/zportal-usage-2008.html> became available on February 21, 2008.

VDX statistics < http://www.cdlib.org/inside/assess/protected/vdx/> were changed from Crystal Reports to a web based product on with the February 2008 statistics reports posted on March 25, 2008.  The statistics reports are now posted in HTML on the Inside VDX pages, instead of PDF.  ILL staff members have access to a web tool to generate tab delimited reports.

The new button within Request, “Process as an Interlibrary Loan; this item is not available at my home campus” removes the roadblock for these items and allows users to get past the availability issue to continue with their Request.  Items in this category are currently sent to the home campus ILL unit for review. Request includes the home campus holdings in the information forwarded with the citation, to make it simple for the ILL staff to review the request and determine if it should go forward.

This is the first Request function to be available on a campus-by-campus basis. Eight campuses elected to participate in the November 27th rollout, with UCSD and UCSF opting to wait until 2008. The participating campuses have two options for handling these items, they can choose to have ILL staff review each item, or they can send these items directly to the first ILL lender with the rest of the ILL requests. At this time all campuses have chosen to review the items.