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Nga Ong

Nga Ong

Program/Service

Information Services

Title

Information Services Analyst

Responsibilities

Nga provides user support for a range of CDL-managed services such as the Melvyl Catalog, Request, UC-eLinks, the Online Archive of California, Calisphere, eScholarship and the Merritt repository. She is part of the team that manages CDL Helpline that track, route and resolve queries and service problems.

Education

PhD in Musicology, Washington University in St. Louis

Master of Music, Southern Illinois University at Carbondale

Bachelor of Music, Southern Illinois University at Carbondale

Background

Nga had worked at UC Berkeley for 15 years before joining CDL in 2016. She has extensive experience in Electronic Resources Acquisitions which includes ordering, setting up access and troubleshooting access problems, managing campus instance of UC-eLinks, and running statistics reports for the library’s electronic resources.

Professional Interests

Passionate about data analysis and finding ways to improve efficiency on work process.