MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 04/01/99 through 04/30/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              16,602              22,611              39,213            
Davis                 21,298               2,096              23,394            
Irvine                 9,280                   0               9,280            
Los Angeles            2,774               7,545              10,319            
Riverside              6,752               2,028               8,780            
San Diego              2,920               4,506               7,426            
San Francisco          3,372                  78               3,450            
Santa Barbara          6,831               3,053               9,884            
Santa Cruz             5,202               4,134               9,336            
LBL                        0                 715                 715            
LLL                        0                 750                 750            
Other - UC               445               2,118               2,563            
CSL                        0               1,006               1,006            
CSU                      n/a               2,028               2,028            
Other-Network UC         n/a              39,477              39,477            
                       _______             ______              _____            
                      75,476              92,145             167,621            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            2,672           12,337                 74,123         
     2-4  a.m.            1,636            9,621                 57,250         
     4-6  a.m.            1,442            5,137                 37,223         
     6-8  a.m.            3,070            8,467                 70,344         
     8-10 a.m.           15,631           55,713                358,799         
    10-12 a.m.           28,661          103,600                676,497         
    12-2  p.m.           30,012          111,376                687,388         
     2-4  p.m.           34,826          125,894                788,776         
     4-6  p.m.           24,676           86,641                516,718         
     6-8  p.m.           12,972           36,205                203,659         
     8-10 p.m.            7,594           26,838                162,452         
    10-12 p.m.            4,430           20,726                115,160         
    __________       __________       __________      _________________         
        Total:          167,622          602,555              3,748,389         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              50,776              63,834             114,610            
Davis                 69,958               6,656              76,614            
Irvine                22,850                   0              22,850            
Los Angeles            4,784              14,029              18,813            
Riverside             21,447               4,111              25,558            
San Diego              7,660               7,493              15,153            
San Francisco          5,880                  43               5,923            
Santa Barbara         22,233               6,539              28,772            
Santa Cruz            13,834              16,342              30,176            
LBL                        0               1,191               1,191            
LLL                        0               1,864               1,864            
Other - UC               342               5,353               5,695            
CSL                        0               2,114               2,114            
CSU                      n/a               8,001               8,001            
Other-Network UC         n/a             245,221             245,221            
                       _______             ______              _____            
                     219,764             382,791             602,555            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             394,106             546,700             940,806            
Davis                442,941              34,834             477,775            
Irvine               174,310                   0             174,310            
Los Angeles           35,326             125,687             161,013            
Riverside            157,663              36,978             194,641            
San Diego             45,119              61,010             106,129            
San Francisco         44,594                 589              45,183            
Santa Barbara        182,492              64,087             246,579            
Santa Cruz            90,892             112,251             203,143            
LBL                        0              13,502              13,502            
LLL                        0              16,534              16,534            
Other - UC             2,333              55,690              58,023            
CSL                        0              12,080              12,080            
CSU                      n/a              78,202              78,202            
Other-Network UC         n/a           1,020,469           1,020,469            
                       _______             ______              _____            
                   1,569,776           2,178,613           3,748,389            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.6                
  Standard deviation in seconds                              3.3                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.3                
  Standard deviation in seconds                              1.2                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)              1090                    
Average number of searches completed per session         3.5                    
Retrievals per search - median                           1.0                    
Retrievals per search - average                         77.3                    
Retrievals per search - standard deviation            1484.8                    
Percent of searches completed with 0 results            41.7%                   
                                                                                
Percent of searches entered that are long                4.0%                   
Percent of long searches completed                                              
  (includes partial results)                            52.8%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       586,183    38.1%                   
  DISPLAY (excluding automatic displays)     443,421    28.8%                   
  ACFIND                                          87     0.0%                   
  BROWSE                                       3,560     0.2%                   
  SELECT                                       2,143     0.1%                   
  HELP                                        23,491     1.5%                   
  EXPLAIN                                     19,205     1.2%                   
  SET/RESET                                   33,816     2.2%                   
  SHOW                                         5,348     0.3%                   
  AT                                          25,255     1.6%                   
  ADD ON (AND, OR, AND NOT)                   16,206     1.1%                   
  LOGON or LOGOFF                            265,143    17.2%                   
  COMMENT                                      1,095     0.1%                   
  SAVE                                        12,991     0.8%                   
  USE                                         20,062     1.3%                   
  OTHER                                       79,201     5.2%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   71,427  11.9%  17,765   24.9%      12   104.2   550.7         
  AUTHOR          28,617   4.8%   7,067   24.7%      14   131.4   510.9         
  CORPORATE AUTH   6,191   1.0%   2,310   37.3%      11   720.3  7542.3         
  EXACT CA           163   0.0%      72   44.2%      29   466.7  1097.2         
  TITLE WORD     124,550  20.7%  40,772   32.7%       6    56.4   586.3         
  EXACT TITLE     60,139  10.0%  21,790   36.2%       2    30.7   271.4         
  TITLE -> TW     11,690   1.9%   2,875   24.6%      10    80.5  1440.2         
  TITLE -> XT     13,977   2.3%   6,193   44.3%       1    12.9   189.6         
  SUBJECT         53,327   8.9%  22,212   41.7%      53   483.6  4607.3         
  EXACT SUBJECT    2,396   0.4%     880   36.7%      73   416.4  1070.5         
  PERIODICAL      70,001  11.7%  18,013   25.7%       5   135.9  1481.0         
  EXACT PE        26,445   4.4%   5,413   20.5%       3    35.7   675.5         
  RPE                 32   0.0%      19   59.4%       5    47.5    99.4         
  XRP                  5   0.0%       2   40.0%       3     3.7     2.1         
  COMMENTS           117   0.0%      46   39.3%      30  1612.2  1953.4         
  LANGUAGE         1,559   0.3%     307   19.7%      47   791.1  8052.4         
  DATE             5,609   0.9%   1,402   25.0%       6   115.3  1478.7         
  FORM             4,931   0.8%   1,162   23.6%      17   716.1  6270.3         
  NUMBER*            560   0.1%     247   44.1%       2   126.5   678.1         
  MUSIC*             199   0.0%     117   58.8%      16   534.7  2254.1         
  SERIES           9,492   1.6%   4,383   46.2%       5    93.8   902.8         
  UNIFORM TITLE      142   0.0%      81   57.0%      18   201.5   532.9         
  Other indexes  108,925  18.1%  96,498   88.6%       1    15.6   227.2         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        24,249   4.2%   7,404   30.5%       4   125.3  1579.4         
  Single         550,649  95.8% 234,465   42.6%       6   133.9  1986.5         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      494  15.3%     150   30.4%       5    37.7   192.0         
  CORPORATE AUTH      34   1.1%      10   29.4%      10    26.3    35.1         
  EXACT CA             1   0.0%       1    100%       0     0.0     0.0         
  SUBJECT          2,563  79.2%     733   28.6%      38   154.6   871.1         
  EXACT SUBJECT      130   4.0%      49   37.7%     115   212.0   379.2         
  UNIFORM TITLE        3   0.1%       2   66.7%     204   204.0     0.0         
  SERIES              10   0.3%       1   10.0%      16    68.0   113.1         
                                                                                
  By number of indexes:                                                         
  Multiple             1   0.0%       1    100%       0     0.0     0.0         
  Single           3,350   100%     966   28.8%      26   134.2   772.2         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                 7.5%                   
  BRIEF                                                 75.6%                   
  LONG                                                   8.3%                   
  MARC                                                   3.3%                   
  FIELDS                                                 3.1%                   
  TAG                                                    1.1%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.1%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors                9.0%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   29.9%                   
  2. NS command - no next screen                        24.8%                   
  3. FIND command with invalid index name               12.9%                   
  4. KW search in database w/o KW index                  4.2%                   
  5. DISPLAY command contains invalid word               3.0%                   
  6. Search term missing from search command             2.5%                   
  7. Valid command at an inappropriate time              1.9%                   
  8. PS command - no previous screen                     1.9%                   
  9. DISPLAY command - no FIND results                   1.6%                   
 10. Index invalid in current database                   1.4%                   
 11. All others                                         16.0%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              24.6%                   
  2. FIND                                               14.0%                   
  3. INDEXES                                             7.3%                   
  4. COMMAND WORDS                                       7.2%                   
  5. Unrecognized term                                   5.3%                   
  6. PASSWORDS                                           3.3%                   
  7. DISPLAY                                             2.7%                   
  8. DATABASES                                           2.5%                   
  9. LOCATE (PE DB)                                      2.0%                   
 10. ADD-ON SEARCH                                       2.0%                   
 11. All others                                         29.1%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 18.8%                   
  2. First word of command is invalid                   15.3%                   
  3. FIND command with invalid index name               11.1%                   
  4. DISPLAY command - middle of >1 screen               4.5%                   
  5. KW search in database w/o KW index                  3.3%                   
  6. NS command - no next screen                         3.0%                   
  7. FIND command retrieves >1 book                      3.0%                   
  8. DISPLAY command-first of >1 screen                  2.6%                   
  9. DISPLAY command-complete in one screen              2.3%                   
 10. TW search with zero results                         2.3%                   
 11. All others                                         33.8%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            23.7%                   
  2. SEARCH                                             14.8%                   
  3. NEWS                                               13.4%                   
  4. GLOSSARY                                            9.4%                   
  5. TIME                                                6.9%                   
  6. SETTINGS                                            4.0%                   
  7. MAIL STATUS                                         2.6%                   
  8. PSYCINFO NEWS                                       1.8%                   
  9. SYSTEM NEWS                                         1.3%                   
 10. MAIL SETTINGS                                       1.3%                   
 11. All others                                         20.9%