MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 05/01/99 through 05/31/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley               8,209              17,306              25,515            
Davis                 22,994               2,394              25,388            
Irvine                 9,279                   0               9,279            
Los Angeles            2,994               7,466              10,460            
Riverside              7,936               1,714               9,650            
San Diego              2,719               3,770               6,489            
San Francisco          2,967                  59               3,026            
Santa Barbara          8,402               3,000              11,402            
Santa Cruz             7,335               4,209              11,544            
LBL                        0                 733                 733            
LLL                        0                 716                 716            
Other - UC               348               1,582               1,930            
CSL                        0                 953                 953            
CSU                      n/a               1,562               1,562            
Other-Network UC         n/a              30,937              30,937            
                       _______             ______              _____            
                      73,183              76,401             149,584            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            2,748           12,987                 84,335         
     2-4  a.m.            1,631           10,072                 68,278         
     4-6  a.m.            1,355            6,489                 40,542         
     6-8  a.m.            3,071            8,857                 73,352         
     8-10 a.m.           14,154           46,140                322,845         
    10-12 a.m.           25,034           79,777                567,065         
    12-2  p.m.           27,205           81,125                605,781         
     2-4  p.m.           32,126           96,022                715,577         
     4-6  p.m.           21,359           62,708                458,370         
     6-8  p.m.            9,408           25,834                200,817         
     8-10 p.m.            6,937           19,660                145,819         
    10-12 p.m.            4,556           14,912                109,740         
    __________       __________       __________      _________________         
        Total:          149,584          464,583              3,392,521         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              25,239              46,705              71,944            
Davis                 81,388               9,865              91,253            
Irvine                24,463                   0              24,463            
Los Angeles            5,953              15,564              21,517            
Riverside             25,848               3,363              29,211            
San Diego              7,053               7,738              14,791            
San Francisco          5,263                  98               5,361            
Santa Barbara         29,315               6,607              35,922            
Santa Cruz            16,583              15,172              31,755            
LBL                        0               1,400               1,400            
LLL                        0               1,722               1,722            
Other - UC               241               4,238               4,479            
CSL                        0               2,272               2,272            
CSU                      n/a               5,427               5,427            
Other-Network UC         n/a             123,066             123,066            
                       _______             ______              _____            
                     221,346             243,237             464,583            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             203,481             377,818             581,299            
Davis                522,731              48,211             570,942            
Irvine               178,224                   0             178,224            
Los Angeles           48,933             137,241             186,174            
Riverside            166,468              38,634             205,102            
San Diego             43,308              64,679             107,987            
San Francisco         34,761                 828              35,589            
Santa Barbara        250,598              64,421             315,019            
Santa Cruz            98,747              91,782             190,529            
LBL                        0              14,988              14,988            
LLL                        0              15,811              15,811            
Other - UC             1,982              37,134              39,116            
CSL                        0              14,645              14,645            
CSU                      n/a              48,567              48,567            
Other-Network UC         n/a             888,529             888,529            
                       _______             ______              _____            
                   1,549,233           1,843,288           3,392,521            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.8                
  Standard deviation in seconds                              3.6                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.3                
  Standard deviation in seconds                              0.8                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)              1088                    
Average number of searches completed per session         3.0                    
Retrievals per search - median                           2.0                    
Retrievals per search - average                         91.7                    
Retrievals per search - standard deviation            1593.4                    
Percent of searches completed with 0 results            30.5%                   
                                                                                
Percent of searches entered that are long                4.9%                   
Percent of long searches completed                                              
  (includes partial results)                            52.9%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       450,713    35.0%                   
  DISPLAY (excluding automatic displays)     375,995    29.2%                   
  ACFIND                                          66     0.0%                   
  BROWSE                                       2,257     0.2%                   
  SELECT                                       1,734     0.1%                   
  HELP                                        21,685     1.7%                   
  EXPLAIN                                     17,682     1.4%                   
  SET/RESET                                   25,084     1.9%                   
  SHOW                                         4,712     0.4%                   
  AT                                          22,994     1.8%                   
  ADD ON (AND, OR, AND NOT)                   13,704     1.1%                   
  LOGON or LOGOFF                            247,669    19.2%                   
  COMMENT                                      1,707     0.1%                   
  SAVE                                        11,239     0.9%                   
  USE                                         17,875     1.4%                   
  OTHER                                       71,551     5.6%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   65,441  14.1%  16,635   25.4%      12    98.9   479.6         
  AUTHOR          28,056   6.0%   6,732   24.0%      13   118.4   458.2         
  CORPORATE AUTH   5,194   1.1%   1,966   37.8%      12   381.9  2438.8         
  EXACT CA           125   0.0%      71   56.8%      50   320.5   607.7         
  TITLE WORD     121,489  26.2%  39,335   32.4%       5    52.6   856.8         
  EXACT TITLE     53,433  11.5%  18,171   34.0%       2    29.7   183.1         
  TITLE -> TW     11,179   2.4%   2,608   23.3%       7    61.6   741.2         
  TITLE -> XT     10,867   2.3%   5,037   46.3%       1    11.3   105.5         
  SUBJECT         54,685  11.8%  22,964   42.0%      54   501.2  4430.8         
  EXACT SUBJECT    2,500   0.5%   1,017   40.7%      79   532.2  1273.2         
  PERIODICAL      62,754  13.5%  15,072   24.0%       5   138.2  1502.7         
  EXACT PE        22,260   4.8%   3,795   17.0%       3    41.6   642.2         
  RPE                 48   0.0%      28   58.3%       7    26.3    51.9         
  XRP                 17   0.0%       5   29.4%      46    77.3    92.4         
  COMMENTS            57   0.0%      24   42.1%     207  1436.9  1892.2         
  LANGUAGE         1,616   0.3%     372   23.0%      31   553.7  4659.0         
  DATE             6,332   1.4%   1,446   22.8%       5    79.5   615.1         
  FORM             3,206   0.7%     752   23.5%      18   326.9  3522.3         
  NUMBER*            566   0.1%     242   42.8%       1    94.5  1389.6         
  MUSIC*              90   0.0%      54   60.0%      17   318.5   732.7         
  SERIES           6,893   1.5%   2,620   38.0%       6    79.7   412.0         
  UNIFORM TITLE      153   0.0%      72   47.1%      26   317.8   900.3         
  Other indexes    7,293   1.6%   2,751   37.7%       1    15.7   192.1         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        23,053   5.2%   6,917   30.0%       4    74.3   576.3         
  Single         416,949  94.8% 127,689   30.6%       6   133.4  1762.1         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      204   9.9%      37   18.1%       6    36.7    80.0         
  CORPORATE AUTH      38   1.8%       8   21.1%       5    38.1    68.8         
  EXACT CA             2   0.1%       1   50.0%      13    13.0     0.0         
  SUBJECT          1,679  81.2%     480   28.6%      37   178.2   746.7         
  EXACT SUBJECT      114   5.5%      27   23.7%      25    75.9   108.2         
  UNIFORM TITLE        6   0.3%       2   33.3%       8    48.5    85.8         
  SERIES              24   1.2%       5   20.8%       6    16.0    26.6         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single           2,123   100%     566   26.7%      26   148.6   659.1         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                 8.4%                   
  BRIEF                                                 73.7%                   
  LONG                                                   8.9%                   
  MARC                                                   3.8%                   
  FIELDS                                                 2.6%                   
  TAG                                                    1.2%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.2%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors               10.0%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   29.8%                   
  2. NS command - no next screen                        25.3%                   
  3. FIND command with invalid index name               12.7%                   
  4. KW search in database w/o KW index                  4.8%                   
  5. DISPLAY command contains invalid word               3.0%                   
  6. Search term missing from search command             2.5%                   
  7. PS command - no previous screen                     1.8%                   
  8. Valid command at an inappropriate time              1.8%                   
  9. DISPLAY command - no FIND results                   1.7%                   
 10. Index invalid in current database                   1.5%                   
 11. All others                                         15.3%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              25.9%                   
  2. FIND                                               14.3%                   
  3. INDEXES                                             6.8%                   
  4. COMMAND WORDS                                       6.7%                   
  5. Unrecognized term                                   5.1%                   
  6. DISPLAY                                             3.2%                   
  7. PASSWORDS                                           3.0%                   
  8. DATABASES                                           2.5%                   
  9. ADD-ON SEARCH                                       2.0%                   
 10. LOCATE (PE DB)                                      1.8%                   
 11. All others                                         28.7%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 19.5%                   
  2. First word of command is invalid                   15.4%                   
  3. FIND command with invalid index name               11.2%                   
  4. DISPLAY command - middle of >1 screen               4.3%                   
  5. KW search in database w/o KW index                  3.6%                   
  6. NS command - no next screen                         3.3%                   
  7. FIND command retrieves >1 book                      2.8%                   
  8. DISPLAY command-first of >1 screen                  2.7%                   
  9. TW search with zero results                         2.4%                   
 10. DISPLAY command-complete in one screen              2.2%                   
 11. All others                                         32.5%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            24.8%                   
  2. SEARCH                                             16.8%                   
  3. TIME                                               11.6%                   
  4. GLOSSARY                                           10.2%                   
  5. NEWS                                                6.8%                   
  6. SETTINGS                                            4.0%                   
  7. MAIL STATUS                                         3.7%                   
  8. SYSTEM NEWS                                         1.4%                   
  9. 8520                                                1.4%                   
 10. PSYCINFO NEWS                                       1.3%                   
 11. All others                                         18.0%