MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 07/01/99 through 07/31/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley               5,594              11,914              17,508            
Davis                 13,361               1,993              15,354            
Irvine                 5,967                   0               5,967            
Los Angeles            2,009               4,752               6,761            
Riverside              3,114                 933               4,047            
San Diego              2,428               1,640               4,068            
San Francisco          2,357                  35               2,392            
Santa Barbara          4,028               2,048               6,076            
Santa Cruz             2,163               2,768               4,931            
LBL                        0                 584                 584            
LLL                        0                 588                 588            
Other - UC               313                 786               1,099            
CSL                        0                 835                 835            
CSU                      n/a                 911                 911            
Other-Network UC         n/a              27,113              27,113            
                       _______             ______              _____            
                      41,334              56,900              98,234            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            1,763            9,605                 64,827         
     2-4  a.m.            1,371            8,340                 54,948         
     4-6  a.m.            1,106            5,099                 41,946         
     6-8  a.m.            2,700            9,140                 82,827         
     8-10 a.m.           11,429           38,186                282,580         
    10-12 a.m.           18,777           62,183                473,202         
    12-2  p.m.           17,767           57,198                437,949         
     2-4  p.m.           21,265           66,794                512,812         
     4-6  p.m.           13,275           41,408                324,236         
     6-8  p.m.            4,151           14,229                100,491         
     8-10 p.m.            2,438            7,618                 63,751         
    10-12 p.m.            2,192            9,874                 80,355         
    __________       __________       __________      _________________         
        Total:           98,234          329,674              2,519,924         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              17,979              35,106              53,085            
Davis                 42,579               7,589              50,168            
Irvine                16,208                   0              16,208            
Los Angeles            3,976               9,287              13,263            
Riverside             10,283               2,367              12,650            
San Diego              8,894               3,171              12,065            
San Francisco          3,310                  60               3,370            
Santa Barbara         12,679               5,319              17,998            
Santa Cruz             5,224              11,827              17,051            
LBL                        0                 935                 935            
LLL                        0               1,438               1,438            
Other - UC               192               2,158               2,350            
CSL                        0               3,039               3,039            
CSU                      n/a               3,627               3,627            
Other-Network UC         n/a             122,427             122,427            
                       _______             ______              _____            
                     121,324             208,350             329,674            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             144,274             311,879             456,153            
Davis                293,080              38,724             331,804            
Irvine               125,259                   0             125,259            
Los Angeles           31,508              81,084             112,592            
Riverside             82,311              22,882             105,193            
San Diego             42,620              31,622              74,242            
San Francisco         22,781                 633              23,414            
Santa Barbara        110,349              49,888             160,237            
Santa Cruz            32,198              68,855             101,053            
LBL                        0              10,758              10,758            
LLL                        0              11,101              11,101            
Other - UC             1,689              17,782              19,471            
CSL                        0              14,626              14,626            
CSU                      n/a              39,418              39,418            
Other-Network UC         n/a             934,603             934,603            
                       _______             ______              _____            
                     886,069           1,633,855           2,519,924            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.8                
  Standard deviation in seconds                              3.7                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.2                
  Standard deviation in seconds                              0.8                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)              1220                    
Average number of searches completed per session         3.3                    
Retrievals per search - median                           2.0                    
Retrievals per search - average                         81.4                    
Retrievals per search - standard deviation            1947.6                    
Percent of searches completed with 0 results            29.9%                   
                                                                                
Percent of searches entered that are long                4.1%                   
Percent of long searches completed                                              
  (includes partial results)                            56.1%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       319,440    35.1%                   
  DISPLAY (excluding automatic displays)     294,612    32.4%                   
  ACFIND                                          79     0.0%                   
  BROWSE                                       1,491     0.2%                   
  SELECT                                       1,021     0.1%                   
  HELP                                        10,299     1.1%                   
  EXPLAIN                                      9,667     1.1%                   
  SET/RESET                                   18,818     2.1%                   
  SHOW                                         3,004     0.3%                   
  AT                                          15,204     1.7%                   
  ADD ON (AND, OR, AND NOT)                   10,065     1.1%                   
  LOGON or LOGOFF                            160,664    17.6%                   
  COMMENT                                        439     0.0%                   
  SAVE                                         9,280     1.0%                   
  USE                                         12,973     1.4%                   
  OTHER                                       43,427     4.8%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   49,831  15.0%  12,438   25.0%      12    91.7   449.0         
  AUTHOR          16,215   4.9%   4,058   25.0%      13   126.2   612.5         
  CORPORATE AUTH   3,432   1.0%   1,270   37.0%      25   795.9  4865.5         
  EXACT CA            72   0.0%      38   52.8%      89  1053.7  2960.0         
  TITLE WORD      83,058  25.0%  26,460   31.9%       4    46.3   366.0         
  EXACT TITLE     41,972  12.6%  15,273   36.4%       2    30.6   285.6         
  TITLE -> TW      8,369   2.5%   2,267   27.1%       9    67.0   613.9         
  TITLE -> XT      8,295   2.5%   3,903   47.1%       2    11.0    84.9         
  SUBJECT         20,591   6.2%   8,058   39.1%      52   554.1  6059.4         
  EXACT SUBJECT    1,039   0.3%     340   32.7%      86   547.5  1897.7         
  PERIODICAL      58,344  17.6%  13,810   23.7%       5    99.0  1072.0         
  EXACT PE        17,876   5.4%   3,218   18.0%       3    31.4   361.3         
  RPE                 18   0.0%       9   50.0%       6     6.7     4.9         
  XRP                  6   0.0%       4   66.7%      68    67.5    92.6         
  COMMENTS            29   0.0%      11   37.9%   4,066  2714.9  1965.8         
  LANGUAGE           550   0.2%      88   16.0%      77  2182.0 13144.9         
  DATE             6,027   1.8%   1,366   22.7%       2    57.4   602.8         
  FORM             2,748   0.8%     787   28.6%       8   155.3  1900.0         
  NUMBER*            611   0.2%     247   40.4%       1    25.6   139.0         
  MUSIC*             422   0.1%     227   53.8%       4   169.1   830.9         
  SERIES           7,194   2.2%   3,340   46.4%       5    86.1   816.6         
  UNIFORM TITLE       69   0.0%      20   29.0%   2,979  1596.4  1460.3         
  Other indexes    5,501   1.7%   2,502   45.5%       1    30.6   331.5         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        18,155   5.8%   5,480   30.2%       3    60.7   633.9         
  Single         295,353  94.2%  88,590   30.0%       5   113.1  1811.0         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      185  13.7%      41   22.2%       6    52.2   218.6         
  CORPORATE AUTH       6   0.4%       1   16.7%      24    74.8    86.9         
  EXACT CA             1   0.1%       1    100%       0     0.0     0.0         
  SUBJECT          1,081  80.0%     285   26.4%      35   134.5   509.5         
  EXACT SUBJECT       68   5.0%       8   11.8%      78   245.3   536.0         
  UNIFORM TITLE        5   0.4%       2   40.0%      40    76.3    62.9         
  SERIES               6   0.4%       2   33.3%     125   152.5   155.9         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single           1,410   100%     347   24.6%      28   124.1   468.3         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                10.4%                   
  BRIEF                                                 68.0%                   
  LONG                                                   9.7%                   
  MARC                                                   4.7%                   
  FIELDS                                                 4.3%                   
  TAG                                                    1.4%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.4%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors                8.6%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   27.5%                   
  2. NS command - no next screen                        27.4%                   
  3. FIND command with invalid index name               12.5%                   
  4. DISPLAY command contains invalid word               3.9%                   
  5. KW search in database w/o KW index                  3.2%                   
  6. Search term missing from search command             2.5%                   
  7. PS command - no previous screen                     1.9%                   
  8. DISPLAY command - no FIND results                   1.8%                   
  9. Valid command at an inappropriate time              1.5%                   
 10. Index invalid in current database                   1.5%                   
 11. All others                                         16.3%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              23.7%                   
  2. FIND                                               14.2%                   
  3. INDEXES                                             7.8%                   
  4. COMMAND WORDS                                       6.2%                   
  5. Unrecognized term                                   5.3%                   
  6. PASSWORDS                                           3.6%                   
  7. DATABASES                                           3.1%                   
  8. DISPLAY                                             2.5%                   
  9. LOCATE (PE DB)                                      2.0%                   
 10. ADD-ON SEARCH                                       1.6%                   
 11. All others                                         30.1%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 20.4%                   
  2. First word of command is invalid                   14.7%                   
  3. FIND command with invalid index name               11.0%                   
  4. DISPLAY command - middle of >1 screen               4.4%                   
  5. NS command - no next screen                         2.8%                   
  6. DISPLAY command-first of >1 screen                  2.7%                   
  7. KW search in database w/o KW index                  2.6%                   
  8. FIND command retrieves >1 book                      2.6%                   
  9. Help requested from SET DB command                  2.4%                   
 10. DISPLAY command-complete in one screen              2.2%                   
 11. All others                                         34.1%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            26.6%                   
  2. SEARCH                                             11.6%                   
  3. GLOSSARY                                            8.0%                   
  4. TIME                                                6.9%                   
  5. SYSTEM NEWS                                         4.5%                   
  6. SETTINGS                                            3.5%                   
  7. NEWS                                                3.3%                   
  8. MAIL STATUS                                         2.5%                   
  9. BIOSIS NEWS                                         2.2%                   
 10. INSPEC NEWS                                         2.1%                   
 11. All others                                         28.9%