MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 09/01/99 through 09/30/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley               8,967              16,792              25,759            
Davis                 12,868               1,869              14,737            
Irvine                 5,630                   0               5,630            
Los Angeles            1,515               4,059               5,574            
Riverside              3,182               1,397               4,579            
San Diego              2,826               1,622               4,448            
San Francisco          2,852                  45               2,897            
Santa Barbara          3,607               2,383               5,990            
Santa Cruz             2,232               3,143               5,375            
LBL                        0                 607                 607            
LLL                        0                 602                 602            
Other - UC               450               1,458               1,908            
CSL                        0                 890                 890            
CSU                      n/a               1,439               1,439            
Other-Network UC         n/a              27,581              27,581            
                       _______             ______              _____            
                      44,129              63,887             108,016            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            1,751            8,421                 53,333         
     2-4  a.m.            1,237            7,502                 48,023         
     4-6  a.m.            1,162            5,039                 37,843         
     6-8  a.m.            2,789           10,151                 75,235         
     8-10 a.m.           12,316           39,574                289,169         
    10-12 a.m.           20,018           66,432                502,195         
    12-2  p.m.           20,152           64,063                500,275         
     2-4  p.m.           23,412           74,026                559,920         
     4-6  p.m.           14,696           45,097                333,659         
     6-8  p.m.            4,863           13,888                100,719         
     8-10 p.m.            3,054            8,463                 72,607         
    10-12 p.m.            2,566            9,949                 76,229         
    __________       __________       __________      _________________         
        Total:          108,016          352,605              2,649,207         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              27,796              49,954              77,750            
Davis                 42,125               7,922              50,047            
Irvine                15,896                   0              15,896            
Los Angeles            2,759               8,606              11,365            
Riverside             10,052               2,454              12,506            
San Diego              7,350               3,116              10,466            
San Francisco          4,671                  68               4,739            
Santa Barbara         14,492               6,028              20,520            
Santa Cruz             5,132              14,137              19,269            
LBL                        0                 937                 937            
LLL                        0               1,327               1,327            
Other - UC               625               4,375               5,000            
CSL                        0               2,874               2,874            
CSU                      n/a               5,393               5,393            
Other-Network UC         n/a             114,516             114,516            
                       _______             ______              _____            
                     130,898             221,707             352,605            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             223,583             443,770             667,353            
Davis                274,130              35,621             309,751            
Irvine               113,287                   0             113,287            
Los Angeles           20,879              83,077             103,956            
Riverside             79,461              23,388             102,849            
San Diego             45,600              27,772              73,372            
San Francisco         35,687                 379              36,066            
Santa Barbara        111,972              49,780             161,752            
Santa Cruz            37,262              70,474             107,736            
LBL                        0              10,534              10,534            
LLL                        0              13,017              13,017            
Other - UC             2,500              34,931              37,431            
CSL                        0              13,414              13,414            
CSU                      n/a              51,565              51,565            
Other-Network UC         n/a             847,124             847,124            
                       _______             ______              _____            
                     944,361           1,704,846           2,649,207            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.9                
  Standard deviation in seconds                              6.4                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.3                
  Standard deviation in seconds                              0.6                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)              1061                    
Average number of searches completed per session         3.2                    
Retrievals per search - median                           2.0                    
Retrievals per search - average                         73.7                    
Retrievals per search - standard deviation            1044.1                    
Percent of searches completed with 0 results            29.3%                   
                                                                                
Percent of searches entered that are long                4.3%                   
Percent of long searches completed                                              
  (includes partial results)                            55.5%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       341,350    35.7%                   
  DISPLAY (excluding automatic displays)     287,566    30.1%                   
  ACFIND                                          54     0.0%                   
  BROWSE                                       2,330     0.2%                   
  SELECT                                       1,535     0.2%                   
  HELP                                        12,591     1.3%                   
  EXPLAIN                                     12,046     1.3%                   
  SET/RESET                                   20,781     2.2%                   
  SHOW                                         3,257     0.3%                   
  AT                                          16,800     1.8%                   
  ADD ON (AND, OR, AND NOT)                   11,119     1.2%                   
  LOGON or LOGOFF                            178,137    18.6%                   
  COMMENT                                         30     0.0%                   
  SAVE                                         9,053     0.9%                   
  USE                                          9,796     1.0%                   
  OTHER                                       50,484     5.3%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   54,281  15.3%  13,379   24.6%      12   104.4   532.3         
  AUTHOR          17,596   5.0%   4,273   24.3%      13   112.7   466.2         
  CORPORATE AUTH   3,602   1.0%   1,463   40.6%      20   689.1  5140.5         
  EXACT CA           160   0.0%      68   42.5%      32   624.9  1841.0         
  TITLE WORD      90,144  25.4%  28,188   31.3%       4    51.3   778.7         
  EXACT TITLE     44,093  12.4%  15,056   34.1%       2    25.6   204.8         
  TITLE -> TW     10,561   3.0%   2,781   26.3%      11    95.4  1772.5         
  TITLE -> XT     10,066   2.8%   4,872   48.4%       2    15.6   160.9         
  SUBJECT         25,931   7.3%  10,131   39.1%      42   363.2  2012.8         
  EXACT SUBJECT    1,113   0.3%     375   33.7%      74   433.7  1721.1         
  PERIODICAL      57,686  16.2%  13,276   23.0%       5   111.9  1248.7         
  EXACT PE        16,700   4.7%   2,677   16.0%       3    26.9   277.0         
  RPE                 37   0.0%      14   37.8%       4    85.4   247.6         
  XRP                 22   0.0%       4   18.2%       4     5.4     5.1         
  COMMENTS             0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE           838   0.2%     159   19.0%      38   624.5  5856.1         
  DATE             5,349   1.5%   1,298   24.3%       3   120.0  1570.3         
  FORM             3,437   1.0%     921   26.8%      13   354.1  3998.7         
  NUMBER*            466   0.1%     152   32.6%       1    75.9   922.4         
  MUSIC*             272   0.1%     127   46.7%      25   103.4   220.7         
  SERIES           6,728   1.9%   2,594   38.6%       4   108.4  1741.9         
  UNIFORM TITLE      121   0.0%      42   34.7%      37   704.7  1193.4         
  Other indexes    5,848   1.6%   2,703   46.2%       1    22.0   296.0         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        19,563   5.8%   5,956   30.4%       3    72.0   563.7         
  Single         314,894  94.1%  92,394   29.3%       5   107.2  1257.4         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      124   5.7%      31   25.0%       9   122.2   776.6         
  CORPORATE AUTH      27   1.2%       4   14.8%      18    94.4   208.0         
  EXACT CA             3   0.1%       1   33.3%      57    57.0     0.0         
  SUBJECT          1,874  86.5%     415   22.1%      33   181.0  1180.9         
  EXACT SUBJECT      118   5.4%      17   14.4%      45   136.0   233.8         
  UNIFORM TITLE        2   0.1%       1   50.0%      14    14.0     0.0         
  SERIES              18   0.8%       5   27.8%      36    76.6    90.5         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single           2,207   100%     489   22.2%      31   170.9  1105.0         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                 9.6%                   
  BRIEF                                                 70.7%                   
  LONG                                                  10.3%                   
  MARC                                                   4.2%                   
  FIELDS                                                 2.6%                   
  TAG                                                    1.2%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.3%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors                9.2%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   29.1%                   
  2. NS command - no next screen                        27.5%                   
  3. FIND command with invalid index name               12.8%                   
  4. DISPLAY command contains invalid word               3.3%                   
  5. KW search in database w/o KW index                  2.8%                   
  6. Search term missing from search command             2.4%                   
  7. PS command - no previous screen                     1.8%                   
  8. Valid command at an inappropriate time              1.7%                   
  9. DISPLAY command - no FIND results                   1.4%                   
 10. Index invalid in current database                   1.3%                   
 11. All others                                         15.7%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              24.4%                   
  2. FIND                                               14.0%                   
  3. INDEXES                                             7.3%                   
  4. COMMAND WORDS                                       6.0%                   
  5. Unrecognized term                                   5.2%                   
  6. PASSWORDS                                           3.8%                   
  7. DATABASES                                           2.9%                   
  8. DISPLAY                                             2.6%                   
  9. LOCATE (PE DB)                                      1.9%                   
 10. CATALOG                                             1.9%                   
 11. All others                                         30.0%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 21.8%                   
  2. First word of command is invalid                   14.8%                   
  3. FIND command with invalid index name               11.6%                   
  4. DISPLAY command - middle of >1 screen               4.2%                   
  5. NS command - no next screen                         2.9%                   
  6. DISPLAY command-first of >1 screen                  2.6%                   
  7. FIND command retrieves >1 book                      2.5%                   
  8. DISPLAY command-complete in one screen              2.2%                   
  9. F/BR with index invalid in current DB               2.2%                   
 10. KW search in database w/o KW index                  2.2%                   
 11. All others                                         33.0%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            29.3%                   
  2. SEARCH                                             13.5%                   
  3. TIME                                               10.3%                   
  4. GLOSSARY                                            8.2%                   
  5. SETTINGS                                            4.5%                   
  6. MAIL STATUS                                         3.6%                   
  7. SYSTEM3 NEWS                                        3.1%                   
  8. NEWS                                                2.6%                   
  9. SYSTEM NEWS                                         2.1%                   
 10. SYSTEM4 NEWS                                        1.5%                   
 11. All others                                         21.4%