MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 10/01/99 through 10/31/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley               8,906              17,405              26,311            
Davis                 15,582               1,910              17,492            
Irvine                 6,575                   0               6,575            
Los Angeles            2,730               9,870              12,600            
Riverside              4,421               1,419               5,840            
San Diego              3,008               1,722               4,730            
San Francisco          2,510                  46               2,556            
Santa Barbara          4,755               2,555               7,310            
Santa Cruz             4,702               3,239               7,941            
LBL                        0                 579                 579            
LLL                        0                 622                 622            
Other - UC               350               1,570               1,920            
CSL                        0                 836                 836            
CSU                      n/a               1,615               1,615            
Other-Network UC         n/a              28,506              28,506            
                       _______             ______              _____            
                      53,539              71,894             125,433            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            2,063           10,857                 65,869         
     2-4  a.m.            1,313            6,756                 47,331         
     4-6  a.m.            1,257            4,635                 35,668         
     6-8  a.m.            2,728            8,843                 72,616         
     8-10 a.m.           12,880           44,402                338,342         
    10-12 a.m.           22,364           75,004                599,056         
    12-2  p.m.           23,496           79,009                583,588         
     2-4  p.m.           26,944           86,647                673,381         
     4-6  p.m.           17,860           58,088                483,740         
     6-8  p.m.            6,848           24,879                183,728         
     8-10 p.m.            4,687           15,671                117,242         
    10-12 p.m.            2,993           12,623                 77,851         
    __________       __________       __________      _________________         
        Total:          125,433          427,414              3,278,412         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              25,268              53,797              79,065            
Davis                 50,441               7,816              58,257            
Irvine                17,024                   0              17,024            
Los Angeles            9,290              29,088              38,378            
Riverside             15,363               2,609              17,972            
San Diego              8,164               3,794              11,958            
San Francisco          4,474                  57               4,531            
Santa Barbara         17,260               6,024              23,284            
Santa Cruz            11,876              17,318              29,194            
LBL                        0               1,015               1,015            
LLL                        0               1,520               1,520            
Other - UC               527              13,605              14,132            
CSL                        0               2,956               2,956            
CSU                      n/a               6,115               6,115            
Other-Network UC         n/a             122,013             122,013            
                       _______             ______              _____            
                     159,687             267,727             427,414            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             205,916             466,973             672,889            
Davis                334,029              38,783             372,812            
Irvine               149,600                   0             149,600            
Los Angeles           74,491             319,389             393,880            
Riverside            113,835              36,356             150,191            
San Diego             52,835              36,594              89,429            
San Francisco         33,507                 894              34,401            
Santa Barbara        149,988              59,465             209,453            
Santa Cruz            79,161              86,264             165,425            
LBL                        0              10,079              10,079            
LLL                        0              11,430              11,430            
Other - UC             2,758              41,369              44,127            
CSL                        0              11,944              11,944            
CSU                      n/a              61,283              61,283            
Other-Network UC         n/a             901,469             901,469            
                       _______             ______              _____            
                   1,196,120           2,082,292           3,278,412            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.8                
  Standard deviation in seconds                              4.0                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.3                
  Standard deviation in seconds                              0.6                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)            974:51                    
Average number of searches completed per session         3.3                    
Retrievals per search - median                           2.0                    
Retrievals per search - average                         98.9                    
Retrievals per search - standard deviation            2179.2                    
Percent of searches completed with 0 results            28.3%                   
                                                                                
Percent of searches entered that are long                4.8%                   
Percent of long searches completed                                              
  (includes partial results)                            55.8%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       412,889    36.1%                   
  DISPLAY (excluding automatic displays)     338,267    29.6%                   
  ACFIND                                         152     0.0%                   
  BROWSE                                       3,230     0.3%                   
  SELECT                                       2,214     0.2%                   
  HELP                                        20,043     1.8%                   
  EXPLAIN                                     17,731     1.6%                   
  SET/RESET                                   23,916     2.1%                   
  SHOW                                         4,471     0.4%                   
  AT                                          19,613     1.7%                   
  ADD ON (AND, OR, AND NOT)                   14,225     1.2%                   
  LOGON or LOGOFF                            207,511    18.2%                   
  COMMENT                                         22     0.0%                   
  SAVE                                         9,987     0.9%                   
  USE                                         10,045     0.9%                   
  OTHER                                       57,826     5.1%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   62,512  14.6%  14,644   23.4%      12   178.8  4368.9         
  AUTHOR          22,245   5.2%   5,482   24.6%      15   144.4   665.5         
  CORPORATE AUTH   3,953   0.9%   1,553   39.3%      29   557.8  2464.1         
  EXACT CA           140   0.0%      65   46.4%     207   633.0   863.2         
  TITLE WORD     114,113  26.6%  33,624   29.5%       4    57.3  1060.6         
  EXACT TITLE     53,121  12.4%  16,960   31.9%       2    27.4   174.0         
  TITLE -> TW     10,411   2.4%   2,649   25.4%      11    70.5   413.7         
  TITLE -> XT     11,785   2.8%   5,496   46.6%       1    13.2   105.2         
  SUBJECT         37,537   8.8%  15,256   40.6%      51   475.5  3634.6         
  EXACT SUBJECT    1,720   0.4%     591   34.4%      75   648.1  3192.4         
  PERIODICAL      65,282  15.2%  14,102   21.6%       5   112.1  1233.3         
  EXACT PE        20,453   4.8%   3,269   16.0%       3    35.9   416.0         
  RPE                 55   0.0%      28   50.9%       5    38.7    68.8         
  XRP                 12   0.0%       4   33.3%      10    36.5    71.0         
  COMMENTS             0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE         1,032   0.2%     224   21.7%      40   794.4  7792.3         
  DATE             6,310   1.5%   1,501   23.8%       4   225.6  2099.6         
  FORM             4,271   1.0%     976   22.9%      16   532.8  3678.8         
  NUMBER*            303   0.1%     140   46.2%       2   123.2  1252.1         
  MUSIC*             116   0.0%      66   56.9%      13   546.0  1476.5         
  SERIES           6,983   1.6%   2,531   36.2%       4    78.9   481.4         
  UNIFORM TITLE      212   0.0%      75   35.4%      18   227.3   772.2         
  Other indexes    5,719   1.3%   2,460   43.0%       1    73.8   971.6         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        22,843   5.7%   6,346   27.8%       3    84.8   838.4         
  Single         380,881  94.3% 108,565   28.5%       6   138.0  2360.2         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      360  12.0%      58   16.1%       4    30.1    90.1         
  CORPORATE AUTH      34   1.1%      11   32.4%       4    93.3   167.0         
  EXACT CA             3   0.1%       2   66.7%      14    14.0     0.0         
  SUBJECT          2,358  78.5%     577   24.5%      37   169.9   630.5         
  EXACT SUBJECT      199   6.6%      51   25.6%      34   227.1   839.7         
  UNIFORM TITLE       14   0.5%       8   57.1%      42   152.3   282.0         
  SERIES              36   1.2%       5   13.9%      10    30.5    46.0         
                                                                                
  By number of indexes:                                                         
  Multiple             1   0.0%       0    0.0%   5,047  5047.0     0.0         
  Single           3,057   100%     715   23.4%      25   145.6   575.1         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                 8.6%                   
  BRIEF                                                 74.3%                   
  LONG                                                   8.9%                   
  MARC                                                   3.5%                   
  FIELDS                                                 2.3%                   
  TAG                                                    1.2%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.2%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors                9.9%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   29.5%                   
  2. NS command - no next screen                        25.1%                   
  3. FIND command with invalid index name               13.9%                   
  4. KW search in database w/o KW index                  3.3%                   
  5. DISPLAY command contains invalid word               3.3%                   
  6. Search term missing from search command             2.6%                   
  7. PS command - no previous screen                     2.0%                   
  8. Valid command at an inappropriate time              1.9%                   
  9. DISPLAY command - no FIND results                   1.5%                   
 10. Index invalid in current database                   1.4%                   
 11. All others                                         15.5%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              27.3%                   
  2. FIND                                               13.8%                   
  3. INDEXES                                             7.3%                   
  4. COMMAND WORDS                                       6.5%                   
  5. Unrecognized term                                   5.2%                   
  6. PASSWORDS                                           2.7%                   
  7. DISPLAY                                             2.6%                   
  8. DATABASES                                           2.3%                   
  9. SRLF                                                1.9%                   
 10. CATALOG                                             1.9%                   
 11. All others                                         28.5%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 20.5%                   
  2. First word of command is invalid                   14.9%                   
  3. FIND command with invalid index name               11.8%                   
  4. DISPLAY command - middle of >1 screen               4.4%                   
  5. FIND command retrieves >1 book                      3.4%                   
  6. NS command - no next screen                         2.8%                   
  7. DISPLAY command-first of >1 screen                  2.7%                   
  8. 3 HELP commands issued from same code               2.5%                   
  9. KW search in database w/o KW index                  2.4%                   
 10. DISPLAY command-complete in one screen              2.2%                   
 11. All others                                         32.4%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            25.5%                   
  2. SEARCH                                             14.3%                   
  3. GLOSSARY                                            9.2%                   
  4. TIME                                                8.9%                   
  5. NEWS                                                5.2%                   
  6. SETTINGS                                            3.5%                   
  7. MAIL STATUS                                         3.5%                   
  8. STATISTICS                                          3.3%                   
  9. SYSTEM3 NEWS                                        3.1%                   
 10. BOOK STATISTICS                                     2.4%                   
 11. All others                                         21.2%