MELVYL CATALOG DATABASE TELNET STATISTICS                       
                 Time period: 11/01/99 through 11/30/99                         
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley               9,811              17,149              26,960            
Davis                 14,640               1,973              16,613            
Irvine                 6,221                   0               6,221            
Los Angeles            2,834               8,819              11,653            
Riverside              5,175               1,009               6,184            
San Diego              2,650               1,616               4,266            
San Francisco          2,125                   5               2,130            
Santa Barbara          4,451               2,542               6,993            
Santa Cruz             4,914               3,105               8,019            
LBL                        0                 512                 512            
LLL                        0                 650                 650            
Other - UC               364               1,738               2,102            
CSL                        0                 793                 793            
CSU                      n/a               1,248               1,248            
Other-Network UC         n/a              29,099              29,099            
                       _______             ______              _____            
                      53,185              70,258             123,443            
                                                                                
                                                                                
Per hour usage:                                                                 
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.            2,092           12,212                 75,127         
     2-4  a.m.            1,494            7,117                 47,370         
     4-6  a.m.            1,444            5,896                 36,277         
     6-8  a.m.            2,804            9,156                 68,072         
     8-10 a.m.           12,645           45,131                339,232         
    10-12 a.m.           21,859           76,566                568,812         
    12-2  p.m.           22,732           82,705                591,494         
     2-4  p.m.           26,045           92,753                662,670         
     4-6  p.m.           17,526           63,919                450,971         
     6-8  p.m.            6,962           27,288                192,346         
     8-10 p.m.            4,568           16,303                120,860         
    10-12 p.m.            3,272           14,878                 88,002         
    __________       __________       __________      _________________         
        Total:          123,443          453,924              3,241,233         
                                                                                
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Number of FIND commands issued by location:                                     
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley              27,341              51,800              79,141            
Davis                 49,864               8,403              58,267            
Irvine                17,310                   0              17,310            
Los Angeles           14,515              31,767              46,282            
Riverside             17,119               2,559              19,678            
San Diego              7,938               3,163              11,101            
San Francisco          3,670                  10               3,680            
Santa Barbara         17,630               5,916              23,546            
Santa Cruz            19,316              20,340              39,656            
LBL                        0                 988                 988            
LLL                        0               1,637               1,637            
Other - UC             1,075              18,674              19,749            
CSL                        0               2,956               2,956            
CSU                      n/a               5,007               5,007            
Other-Network UC         n/a             124,926             124,926            
                       _______             ______              _____            
                     175,778             278,146             453,924            
                                                                                
1.3  Records Displayed                                                          
______________________                                                          
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location               Library             Remote              Total            
________               _______             ______              _____            
Berkeley             210,192             429,226             639,418            
Davis                351,435              40,550             391,985            
Irvine               172,364                   0             172,364            
Los Angeles           81,132             271,376             352,508            
Riverside            123,060              31,370             154,430            
San Diego             50,028              28,659              78,687            
San Francisco         26,276                   5              26,281            
Santa Barbara        145,913              54,412             200,325            
Santa Cruz            74,514              82,017             156,531            
LBL                        0              12,025              12,025            
LLL                        0              15,922              15,922            
Other - UC             3,234              56,526              59,760            
CSL                        0              11,378              11,378            
CSU                      n/a              54,500              54,500            
Other-Network UC         n/a             915,119             915,119            
                       _______             ______              _____            
                   1,238,148           2,003,085           3,241,233            
                                                                                
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         0.8                
  Standard deviation in seconds                              4.2                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.3                
  Standard deviation in seconds                              0.7                
                                                                                
                                                                                
2.0 COMMAND mode statistics:                                                    
____________________________                                                    
Longest session recorded (minutes:seconds)            686:22                    
Average number of searches completed per session         3.6                    
Retrievals per search - median                           2.0                    
Retrievals per search - average                         91.0                    
Retrievals per search - standard deviation            1959.6                    
Percent of searches completed with 0 results            27.8%                   
                                                                                
Percent of searches entered that are long                4.5%                   
Percent of long searches completed                                              
  (includes partial results)                            54.8%                   
                                                                                
Commands entered, by type, excluding errors:                                    
                                               Total  Percentage                
  FIND                                       437,092    37.8%                   
  DISPLAY (excluding automatic displays)     338,028    29.3%                   
  ACFIND                                         419     0.0%                   
  BROWSE                                       3,675     0.3%                   
  SELECT                                       1,932     0.2%                   
  HELP                                        18,099     1.6%                   
  EXPLAIN                                     15,704     1.4%                   
  SET/RESET                                   24,101     2.1%                   
  SHOW                                         4,023     0.3%                   
  AT                                          20,307     1.8%                   
  ADD ON (AND, OR, AND NOT)                   16,311     1.4%                   
  LOGON or LOGOFF                            203,443    17.6%                   
  COMMENT                                         16     0.0%                   
  SAVE                                         8,264     0.7%                   
  USE                                          9,944     0.9%                   
  OTHER                                       54,280     4.7%                   
                                                                                
                                                                                
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   62,729  13.8%  15,202   24.2%      12   102.7   516.2         
  AUTHOR          22,010   4.9%   5,298   24.1%      13   121.3   486.3         
  CORPORATE AUTH   3,765   0.8%   1,528   40.6%      27   699.3  3727.4         
  EXACT CA           148   0.0%      75   50.7%      62   956.4  2454.5         
  TITLE WORD     117,365  25.9%  34,478   29.4%       4    47.9   503.8         
  EXACT TITLE     65,265  14.4%  17,957   27.5%       2    26.0   199.4         
  TITLE -> TW     10,222   2.3%   2,482   24.3%       9    62.3   259.9         
  TITLE -> XT     13,003   2.9%   5,494   42.3%       1    11.6   126.5         
  SUBJECT         41,132   9.1%  17,187   41.8%      56   497.1  4252.2         
  EXACT SUBJECT    1,669   0.4%     689   41.3%      71   618.4  2512.7         
  PERIODICAL      65,951  14.6%  14,477   21.9%       5   135.4  1554.0         
  EXACT PE        23,254   5.1%   3,859   16.6%       3    50.5   817.5         
  RPE                 97   0.0%      59   60.8%      10    22.5    32.1         
  XRP                  5   0.0%       1   20.0%       4     6.3     7.5         
  COMMENTS             0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE         1,015   0.2%     195   19.2%      37  1147.2 10359.2         
  DATE             7,949   1.8%   1,663   20.9%       2    52.8   437.1         
  FORM             3,383   0.7%     872   25.8%      15   626.1  4770.9         
  NUMBER*            213   0.0%      87   40.8%       2    65.6   219.7         
  MUSIC*             188   0.0%     126   67.0%       4   202.1   934.9         
  SERIES           7,105   1.6%   2,589   36.4%       4    67.8   262.2         
  UNIFORM TITLE      195   0.0%      76   39.0%      30   503.8  1322.3         
  Other indexes    6,440   1.4%   2,881   44.7%       1    26.3   359.7         
                                                                                
  * Number indexes include REPORT NUMBER  STOCK NUMBER,                         
       GOVERNMENT DOCUMENTS, and GPO ITEM NUMBER;                               
    Music indexes include MUSICAL KEY, MUSIC PUBLISHER, and THEMATIC            
                                                                                
  By number of indexes:                                                         
  Multiple        24,465   5.7%   6,869   28.1%       3    75.7  1005.4         
  Single         403,055  94.3% 113,252   28.1%       5   122.1  1626.6         
                                                                                
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  BROs      No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      898  25.9%      86    9.6%       4    12.3    62.3         
  CORPORATE AUTH      39   1.1%       5   12.8%      14    98.3   146.4         
  EXACT CA             9   0.3%       7   77.8%     182   182.0   256.0         
  SUBJECT          2,354  67.8%     657   27.9%      33   151.1   502.9         
  EXACT SUBJECT      140   4.0%      34   24.3%      54   164.9   211.5         
  UNIFORM TITLE       10   0.3%       4   40.0%       5    22.5    36.2         
  SERIES              22   0.6%       6   27.3%       7    29.5    48.1         
                                                                                
  By number of indexes:                                                         
  Multiple             1   0.0%       0    0.0%     367   367.0     0.0         
  Single           3,514   100%     803   22.8%       9   112.4   497.3         
                                                                                
                                                                                
DISPLAY commands, by type, excluding automatic displays:                        
  REVIEW                                                 8.3%                   
  BRIEF                                                 75.1%                   
  LONG                                                   8.7%                   
  MARC                                                   3.5%                   
  FIELDS                                                 2.0%                   
  TAG                                                    1.1%                   
  PERIODICALS                                            0.0%                   
  COMMENTS                                               0.0%                   
  Other (includes BROWSE, ACFIND)                        1.2%                   
                                                                                
                                                                                
3.0  Error, EXPLAIN and HELP statistics                                         
__________________________________________________________                      
                                                                                
Percent of commands that contained errors                9.5%                   
                                                                                
Ten most frequent errors:                                                       
  1. First word of command is invalid                   29.0%                   
  2. NS command - no next screen                        26.0%                   
  3. FIND command with invalid index name               13.5%                   
  4. KW search in database w/o KW index                  3.6%                   
  5. DISPLAY command contains invalid word               3.2%                   
  6. Search term missing from search command             2.5%                   
  7. PS command - no previous screen                     2.0%                   
  8. Valid command at an inappropriate time              1.8%                   
  9. DISPLAY command - no FIND results                   1.5%                   
 10. Index invalid in current database                   1.4%                   
 11. All others                                         15.4%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. GUIDE                                              27.1%                   
  2. FIND                                               13.6%                   
  3. COMMAND WORDS                                       7.1%                   
  4. INDEXES                                             6.8%                   
  5. Unrecognized term                                   5.0%                   
  6. PASSWORDS                                           3.4%                   
  7. DISPLAY                                             2.5%                   
  8. DATABASES                                           2.2%                   
  9. CATALOG                                             1.8%                   
 10. ADD-ON SEARCH                                       1.7%                   
 11. All others                                         28.8%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Command mode selected from Welcome                 20.5%                   
  2. First word of command is invalid                   15.3%                   
  3. FIND command with invalid index name               11.4%                   
  4. DISPLAY command - middle of >1 screen               4.6%                   
  5. FIND command retrieves >1 book                      3.0%                   
  6. NS command - no next screen                         2.9%                   
  7. KW search in database w/o KW index                  2.7%                   
  8. DISPLAY command-first of >1 screen                  2.6%                   
  9. TW search with zero results                         2.1%                   
 10. DISPLAY command-complete in one screen              2.1%                   
 11. All others                                         32.8%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            34.0%                   
  2. SEARCH                                             16.6%                   
  3. GLOSSARY                                            9.5%                   
  4. TIME                                                7.2%                   
  5. SETTINGS                                            3.9%                   
  6. MAIL STATUS                                         3.7%                   
  7. MEDLINE NEWS                                        2.2%                   
  8. BIOSIS NEWS                                         1.8%                   
  9. SYSTEMS INFORMATION                                 1.5%                   
 10. SYSTEM NEWS                                         1.1%                   
 11. All others                                         18.6%