MELVYL INSPEC DATABASES TELNET STATISTICS                          
               Time period: 09/01/99 through 09/30/99                           
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
1.1  Total sessions:                                                            
____________________                                                            
                                                                                
Zero results may indicate no access to the database                             
                                                                                
Location             Library              Remote               Total            
________             _______              ______               _____            
Berkeley                 273               3,377               3,650            
Davis                    404                  71                 475            
Irvine                   830                   0                 830            
Los Angeles              131               1,335               1,466            
Riverside                 48                 121                 169            
San Diego                431               1,236               1,667            
San Francisco            112                   3                 115            
Santa Barbara            251                 956               1,207            
Santa Cruz                85                 357                 442            
Lawrence Berkeley          0                 520                 520            
Lawrence Livermore         0                 800                 800            
Los Alamos                 0                  14                  14            
Other - UC                22                 253                 275            
Other-Network UC         n/a               2,069               2,069            
                     _______              ______               _____            
                       2,587              11,112              13,699            
                                                                                
                                                                                
Relative use of INSPEC databases:                                               
                                                                                
                       Number of     Number of        Number of                 
                       Sessions      FIND commands    Records Displayed         
                       _________     _____________    _________________         
INS (current)             8,559           20,353                162,219         
INS90                     1,931            3,696                 19,773         
INS85                     1,396            2,525                 15,313         
INS80                     1,040            1,884                 10,930         
INS69                       773            1,718                 15,234         
                                                                                
                                                                                
Per hour usage:                                                                 
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.              331              811                  5,061         
     2-4  a.m.              206              517                  3,923         
     4-6  a.m.              261              578                  3,785         
     6-8  a.m.              468            1,182                  7,672         
     8-10 a.m.            1,346            2,861                 19,361         
    10-12 a.m.            2,495            5,479                 38,896         
    12-2  p.m.            2,111            4,508                 31,467         
     2-4  p.m.            2,735            5,819                 42,949         
     4-6  p.m.            1,972            4,260                 32,807         
     6-8  p.m.              848            1,959                 18,307         
     8-10 p.m.              460            1,021                  9,793         
    10-12 p.m.              466            1,181                  9,448         
    __________       __________       __________      _________________         
        Total:           13,699           30,176                223,469         
                                                                                
1.2  FIND commands                                                              
__________________                                                              
                                                                                
Zero results may indicate no access to the database                             
                                                                                
Number of FIND commands issued by location:                                     
Location             Library              Remote               Total            
________             _______              ______               _____            
Berkeley                 623               7,410               8,033            
Davis                    919                 268               1,187            
Irvine                 1,943                   0               1,943            
Los Angeles              226               2,932               3,158            
Riverside                102                 275                 377            
San Diego              1,183               2,709               3,892            
San Francisco            239                   4                 243            
Santa Barbara            524               2,205               2,729            
Santa Cruz               220                 720                 940            
Lawrence Berkeley          0               1,042               1,042            
Lawrence Livermore         0               2,208               2,208            
Los Alamos                 0                  27                  27            
Other - UC               121                 544                 665            
Other-Network UC         n/a               3,732               3,732            
                     _______              ______               _____            
                       6,100              24,076              30,176            
                                                                                
1.3  Records displayed                                                          
______________________                                                          
                                                                                
Zero results may indicate no access to the database                             
                                                                                
Number of Records Displayed by location:                                        
                                                                                
Location             Library              Remote               Total            
________             _______              ______               _____            
Berkeley               4,870              51,573              56,443            
Davis                  6,697               1,842               8,539            
Irvine                13,702                   0              13,702            
Los Angeles            2,137              23,344              25,481            
Riverside                527               3,619               4,146            
San Diego              6,666              18,156              24,822            
San Francisco          2,155                   5               2,160            
Santa Barbara          4,969              18,689              23,658            
Santa Cruz             1,150               6,266               7,416            
Lawrence Berkeley          0               9,885               9,885            
Lawrence Livermore         0              18,295              18,295            
Los Alamos                 0                 309                 309            
Other - UC             1,730               3,126               4,856            
Other-Network UC         n/a              23,757              23,757            
                     _______              ______               _____            
                      44,603             178,866             223,469            
                                                                                
1.4  Response time                                                              
__________________                                                              
                                                                                
Search response time from receipt of command at                                 
DLA until transmission of response:                                             
  Average in seconds                                         1.0                
  Standard deviation in seconds                              5.9                
                                                                                
Display response time from receipt of command at                                
DLA until transmission of a complete screen:                                    
  Average in seconds                                         0.1                
  Standard deviation in seconds                              0.2                
                                                                                
                                                                                
2.0  INSPEC Databases Detailed Statistics                                       
_________________________________________                                       
                                                                                
Median session length (minutes:seconds)                     7:26                
Average session length (minutes:seconds)                   12:07                
Longest session recorded (minutes:seconds)                647:58                
Average number of searches completed per session             2.2                
Retrievals per search - median                               6.0                
Retrievals per search - average                            480.9                
Retrievals per search - standard deviation                6333.3                
Percent of searches completed with 0 results                26.9%               
                                                                                
Percent of searches entered that are long                    4.3%               
Percent of long searches completed                                              
  (includes partial results)                                67.2%               
                                                                                
Commands entered, by type, excluding errors:                                    
                                                   Total     Percentage         
                                              __________     __________         
  FIND                                            27,770          30.8%         
  DISPLAY (excluding automatic displays)          31,450          34.9%         
  BROWSE                                              24           0.0%         
  SELECT                                              17           0.0%         
  HELP                                             1,031           1.1%         
  EXPLAIN                                          1,539           1.7%         
  SET/RESET                                        7,771           8.6%         
  SHOW                                               344           0.4%         
  ADD ON (AND, OR, AND NOT)                        2,398           2.7%         
  LOGON or LOGOFF                                 12,520          13.9%         
  COMMENT                                              0           0.0%         
  SAVE                                             1,528           1.7%         
  USE                                                 53           0.1%         
  OTHER                                            3,758           4.2%         
FINDs completed:                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTHOR 13,885  46.0%   3,382   24.4%      13    58.9   309.7         
  TITLE WORD       5,537  18.3%   2,267   40.9%       6   122.8  2495.1         
  EXACT TITLE        233   0.8%     149   63.9%       1    23.5    69.6         
  JOURNAL            847   2.8%     326   38.5%     124  2281.4  7201.2         
  EXACT JOURNAL      451   1.5%     216   47.9%      67   860.5  2037.9         
  SUBJECT          1,304   4.3%     464   35.6%      18   633.6  5113.2         
  EXACT SUBJECT       69   0.2%      10   14.5%      12  1018.9  2919.8         
  THESAURUS           22   0.1%       2    9.1%     714  4574.8  9758.0         
  EXACT THESAURUS     24   0.1%       3   12.5%      99   258.7   421.6         
  KEYWORD          5,994  19.8%   1,125   18.8%      32  1601.8 10155.0         
  SUBFILE             41   0.1%       9   21.9%      18    45.8    91.5         
  FORM               118   0.4%      21   17.8%      15  1977.8 10714.4         
  DATE               471   1.6%     100   21.2%       8    74.6   222.9         
  ADDED               18   0.1%       6   33.3%      16   117.2   203.6         
  ARTICLE              0   0.0%       0    0.0%       0     0.0     0.0         
  AUTHOR AFFIL.      284   0.9%      77   27.1%      12   545.7  1710.0         
  CONFERENCE         121   0.4%      43   35.5%     101   795.9  2381.9         
  LANGUAGE            56   0.2%      11   19.6%      20   101.1   232.2         
  CHEMICAL NAME      130   0.4%      28   21.5%     463  2216.9  3166.8         
  ISSN                 4   0.0%       1   25.0%     310   285.7    42.1         
  ISBN                 6   0.0%       1   16.7%     179   338.0   333.3         
  ID NUMBER            4   0.0%       0    0.0%       1     1.0     0.0         
  PERIODICAL         474   1.6%     144   30.4%       5   150.1  1007.0         
  EXACT PE            64   0.2%       9   14.1%       4    13.2    38.8         
  RPE                  0   0.0%       0    0.0%       0     0.0     0.0         
  XRP                  0   0.0%       0    0.0%       0     0.0     0.0         
  COMMENTS             0   0.0%       0    0.0%       0     0.0     0.0         
  Other indexes       55   0.2%      15   27.3%      16   880.4  3029.6         
                                                                                
                                                    RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By number of indexes:                                                         
  Multiple         2,771  10.1%     984   35.5%       5   240.8  3940.7         
  Single          24,573  89.9%   6,414   26.1%      18   592.2  5476.5         
                                                                                
BROWSEs completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No. BROWSEs    No.   Index  Median    Avg.    Dev.         
                  ______ _______ ______ _______  ______ _______ _______         
  By index:                                                                     
  THESAURUS           21  87.5%       6   28.6%      14    11.1     8.3         
  EXACT THESAURUS      3  12.5%       0    0.0%      16    25.3    30.1         
                                                                                
                                                                                
                                                                                
DISPLAY commands, by type, excluding  automatic displays:                       
  REVIEW                                                     2.6%               
  SHORT                                                     88.5%               
  LONG                                                       1.8%               
  TAGS                                                       0.5%               
  FIELDS                                                     3.1%               
  BROWSE REVIEW                                              0.0%               
  BROWSE LONG                                                0.0%               
  PERIODICALS                                                1.9%               
  COMMENTS                                                   0.0%               
  Other                                                      1.6%               
                                                                                
2.2  Error, EXPLAIN and HELP statistics                                         
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Percent of commands that contained errors               10.2%                   
                                                                                
Ten most frequent errors:                                                       
  1. NS command - no next screen                        43.4%                   
  2. First word of command is invalid                   28.7%                   
  3. FIND command with invalid index name                6.7%                   
  4. DISPLAY command contains invalid word               2.7%                   
  5. PS command - no previous screen                     1.6%                   
  6. Valid command at an inappropriate time              1.4%                   
  7. DISPLAY command-record numbers too large            1.3%                   
  8. Search term missing from search command             1.3%                   
  9. NS of SHOW/EXP command-no next screen               1.1%                   
 10. DISPLAY command - no FIND results                   1.0%                   
 11. All others                                         10.8%                   
                                                                                
Ten most frequent EXPLAIN requests:                                             
  1. FIND (INSPEC DBS)                                  14.9%                   
  2. INSPEC DATABASES                                   12.2%                   
  3. GUIDE (INSPEC DBS)                                 10.6%                   
  4. INSPEC BACKFILES                                    9.4%                   
  5. LOCATE (INS/PSY DBS)                                6.1%                   
  6. INDEXES (INSPEC DBS)                                5.3%                   
  7. COMMANDS (INS/PSY/ABI/BIO DBS)                      4.5%                   
  8. Unrecognized term                                   4.0%                   
  9. DATABASES                                           3.8%                   
 10. MAIL                                                3.6%                   
 11. All others                                         25.7%                   
                                                                                
Ten most frequent HELP situations:                                              
  1. Help requested from SET DB command                 24.9%                   
  2. First word of command is invalid                   12.7%                   
  3. FIND command with zero results                      8.2%                   
  4. NS command - no next screen                         6.4%                   
  5. FIND command with invalid index name                6.2%                   
  6. DISPLAY command - middle of >1 screen               5.0%                   
  7. DISPLAY command - last of >1 screen                 4.7%                   
  8. DISPLAY command-first of >1 screen                  3.9%                   
  9. DISPLAY command-complete in one screen              3.6%                   
 10. FIND command retrieves >1 book                      3.2%                   
 11. All others                                         21.3%                   
                                                                                
Ten most frequent SHOW requests:                                                
  1. HISTORY                                            52.7%                   
  2. MAIL STATUS                                        13.9%                   
  3. SEARCH                                             10.9%                   
  4. INSPEC NEWS                                         9.2%                   
  5. SETTINGS (INS/PSY DBS)                              2.7%                   
  6. GLOSSARY                                            2.1%                   
  7. FORM NAMES (INSPEC DBS)                             1.5%                   
  8. SYSTEM NEWS                                         1.5%                   
  9. MAIL SETTINGS                                       1.2%                   
 10. DATES                                               0.9%                   
 11. All others                                          3.6%