MELVYL MEDLINE DATABASES TELNET STATISTICS                       
                 Time period: 06/01/99 through 06/30/99                         
                                                                                
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
  Sessions:         Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Berkeley                      0       1,131       5,430       6,561         
    Davis                       230       5,934       1,498       7,662         
    Irvine                        0       4,731           0       4,731         
    Los Angeles                   0       3,589       2,286       5,875         
    Riverside                     2         265         711         978         
    San Diego                   992       4,271         723       5,986         
    San Francisco               626           0      14,216      14,842         
    Santa Barbara                 0         216         455         671         
    Santa Cruz                  297          89         614       1,000         
    Stanford                                                      3,328         
    Other (including DLA)         0           0      14,556      14,556         
                    _______________   _________   _________   _________         
    Total:                    2,147      20,226      40,489      66,190         
                                                                                
                                                                                
  Relative use of MEDLINE databases                                             
                                                                                
                       Number of     Number of        Number of                 
                       Sessions      FIND commands    Records Displayed         
                       ________      _____________    _________________         
    MED (current)        46,744          154,291              1,686,776         
    MED90 database        8,841           20,388                226,818         
    MED85 database        4,655            9,539                123,019         
    MED80 database        2,949            5,956                 70,924         
    MED75 database        1,751            3,448                 29,358         
    MED66 database        1,250            2,997                 34,793         
                                                                                
                                                                                
  Per hour usage:                                                               
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.              766            2,373                 24,712         
     2-4  a.m.              314              850                  7,150         
     4-6  a.m.              266              800                  6,773         
     6-8  a.m.            1,404            3,837                 73,926         
     8-10 a.m.            7,184           20,236                288,852         
    10-12 a.m.           12,580           37,044                350,000         
    12-2  p.m.           11,717           34,627                361,603         
     2-4  p.m.           13,735           40,814                388,358         
     4-6  p.m.            9,508           28,857                322,351         
     6-8  p.m.            4,360           13,186                160,428         
     8-10 p.m.            2,639            8,316                 98,309         
    10-12 p.m.            1,717            5,679                 89,226         
    __________       __________       __________      _________________         
        Total:           66,190          196,619              2,171,688         
                                                                                
                                                                                
  Session length (minutes:seconds):                                             
                                                                                
                    Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Assist:                                                                     
      Average                    0.0         0.0         0.0       0:00         
      Median                     0.0         0.0         0.0       0:00         
    Command:                                                                    
      Average                 15:26       13:49       13:56       13:41         
      Median                  10:48        8:46        9:07        8:33         
    Total:                                                                      
      Average                 15:26       13:49       13:56       13:41         
      Median                  10:48        8:46        9:07        8:33         
                                                                                
                                                                                
  Response time (in seconds):                                      Std.         
                                                          Avg.     Dev.         
                                                        ______   ______         
    Search  - from receipt of command at DLA until         1.0      3.2         
              transmission of response                                          
    Display - from receipt of command at DLA until         0.1      0.2         
              transmission of a complete screen                                 
                                                                                
  Use of Assist vs Command mode:            Number of     Percentage of         
                                             Sessions          Searches         
                                            _________     _____________         
    Assist mode                                     0              0.0%         
    Command mode                               66,190              100%         
                                                                                
  E MED option:                                                                 
    E MED chosen from Welcome screen                        0                   
    E MED chosen from Assist screens                        0                   
                                                                                
    Specific screens chosen from within E MED:                                  
      Master Menu                                           0                   
      FIND command                                          0                   
      FIND command examples                                 0                   
      DISPLAY command                                       0                   
      DISPLAY command - other options                       0                   
      BROWSE command                                        0                   
      BROWSE DISPLAY options                                0                   
      SELECT command                                        0                   
      Assistance commands                                   0                   
      START and END commands                                0                   
      Other commands                                        0                   
      Combine commands                                      0                   
      SHOW HISTORY command                                  0                   
      SAVE command                                          0                   
      COMMENT command                                       0                   
                                                                                
                                                                                
2.0 ASSIST MODE                                                                 
________________                                                                
                                                                                
  Assist mode sessions as:                                  % of Campus         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Berkeley                                    0.0%               0.0%         
    Davis                                       0.0%               0.0%         
    Irvine                                      0.0%               0.0%         
    Los Angeles                                 0.0%               0.0%         
    Riverside                                   0.0%               0.0%         
    San Diego                                   0.0%               0.0%         
    San Francisco                               0.0%               0.0%         
    Santa Barbara                               0.0%               0.0%         
    Santa Cruz                                  0.0%               0.0%         
    Stanford                                    0.0%               0.0%         
    Other                                       0.0%               0.0%         
                                                                                
                                                             % of Group         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Medical/Health/Life Sciences                0.0%               0.0%         
    All Other Libraries                         0.0%               0.0%         
    Remote                                      0.0%               0.0%         
                                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      0.0                   
    Retrievals per search - average                       0.0                   
    Retrievals per search - median                        0.0                   
    Retrievals per search - standard deviation            0.0                   
    Percent of searches completed with 0 results          0.0%                  
                                                                                
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                               0           0.0%         
    DISPLAY (excluding automatic displays)             0           0.0%         
    BROWSE SU                                          0           0.0%         
    SELECT                                             0           0.0%         
    HELP                                               0           0.0%         
    SAVE                                               0           0.0%         
    ADD-ON (AND, OR)                                   0           0.0%         
    LOGON or LOGOFF                                    0           0.0%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH        0   0.0%       0    0.0%       0     0.0     0.0         
  TITLE WORD           0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD              0   0.0%       0    0.0%       0     0.0     0.0         
  DATE                 0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE             0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT SUBJECT        0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single               0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:              0                   
                                                                                
    Use by bit string (percentage):                                             
      Current year                                       0.0%                   
      English Language                                   0.0%                   
      XS Aged                                            0.0%                   
      XS Animal                                          0.0%                   
      XS Case Report                                     0.0%                   
      XS Child                                           0.0%                   
      XS Female                                          0.0%                   
      XS Human                                           0.0%                   
      XS Male                                            0.0%                   
      PT Review                                          0.0%                   
                                                                                
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                       0                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                   0.0%                   
    Percentage of ORs                                    0.0%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               0.0%                   
    BRIEF                                                0.0%                   
    LONG                                                 0.0%                   
    TITLE/SUBJECT                                        0.0%                   
                                                                                
                                                                                
3.0 COMMAND MODE                                                                
________________                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      3.0                   
    Retrievals per search - average                     608.0                   
    Retrievals per search - median                        9.0                   
    Retrievals per search - standard deviation         5358.3                   
    Percent of searches completed with 0 results         21.2%                  
                                                                                
    Percent of searches entered that are long             0.3%                  
    Percent of long searches completed                   47.3%                  
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                         153,903          25.8%         
    DISPLAY (excluding automatic displays)       217,541          36.4%         
    BROWSE                                         3,267           0.5%         
    SELECT                                         2,198           0.4%         
    HELP                                           5,650           0.9%         
    EXPLAIN                                        4,522           0.8%         
    SAVE                                          40,405           6.8%         
    SET/RESET                                     29,729           5.0%         
    SHOW                                           1,939           0.3%         
    ADD-ON (AND, OR, AND NOT)                     36,159           6.1%         
    LOGON or LOGOFF                               75,975          12.7%         
    COMMENT                                           10           0.0%         
    OTHER                                         26,209           4.4%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                _______________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                ________ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   64,419  30.6%  12,859   20.0%      11    97.3   568.9         
  TITLE WORD      22,144  10.5%   6,969   31.5%       7   342.1  2111.5         
  EXACT TITLE      1,578   0.7%     753   47.7%       1    30.9   289.7         
  JOURNAL          8,704   4.1%   2,908   33.4%     113  2107.3  6605.6         
  EXACT JOURNAL    2,639   1.3%     852   32.3%     187  1151.4  2946.6         
  PERIODICAL           0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT PE             0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD         80,800  38.4%  15,316   19.0%      27  1101.3  8073.5         
  SUBJECT WORD       307   0.1%     159   51.8%     160  2997.3  9807.8         
  SUBJECT          6,507   3.1%   2,730   42.0%     176  2496.6  8161.7         
  MAJOR SUBJECT      424   0.2%     103   24.3%     156  1283.7  3008.5         
  EXACT SUBJECT    2,283   1.1%     508   22.3%     109  1277.1  4688.2         
  MAJOR XS           222   0.1%      42   18.9%     125  1081.2  2250.5         
  EXPLODE XS       1,255   0.6%     204   16.3%     125  3810.2 12185.4         
  EXPLODE MAJOR      164   0.1%      16    9.8%     269  2093.0  5094.2         
  TREE NUMBER          0   0.0%       0    0.0%       0     0.0     0.0         
  MAJOR TREE NUMBER    0   0.0%       0    0.0%       0     0.0     0.0         
  DATE             7,807   3.7%   1,360   17.4%      10   192.0  2976.7         
  LANGUAGE         5,416   2.6%     364    6.7%      59   597.2     0.0         
  PUB TYPE         3,239   1.5%     215    6.6%      31   368.0  3585.7         
  Other indexes    2,817   1.3%     388   13.8%       1   201.3  2623.4         
                                                                                
  By number of indexes:                                                         
  Multiple        57,316  30.3%  12,805   22.3%      10   292.4  3534.1         
  Single         132,134  69.7%  27,467   20.8%      26  1001.1  6725.7         
                                                                                
                                                                                
  BROWSES completed:                                RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.   BROs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      126   3.9%      26   20.6%       8    50.0    99.1         
  JOURNAL            534  16.5%      74   13.9%       2    12.2    30.5         
  EXACT JOURNAL      209   6.5%      59   28.2%       1     2.0     2.2         
  SUBJECT          2,266  70.0%     460   20.3%       3    27.0   233.4         
  EXACT SUBJECT      104   3.2%      26   25.0%       1     1.0     0.0         
  TREE NUMBER          0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single           3,239   100%     645   19.9%       2    23.0   196.3         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:         10,555                   
                                                                                
    Use by bit string (percentage):                                             
      Current year minus 5                               0.2%                   
      Current year minus 4                               0.0%                   
      Current year minus 3                               2.3%                   
      Current year minus 2                               0.4%                   
      Current year minus 1                               0.4%                   
      Current year                                       0.3%                   
      English Language                                  53.4%                   
      French Language                                    0.0%                   
      Japanese Language                                  0.0%                   
      German Language                                    0.1%                   
      Russian Language                                   0.0%                   
      XS Abstract                                        0.8%                   
      XS Adolescence                                     0.1%                   
      XS Adult                                           0.4%                   
      XS Aged                                            0.5%                   
      XS Animal                                          0.1%                   
      XS Case Report                                     0.0%                   
      XS Child                                           0.2%                   
      XS Comparative Studies                             0.1%                   
      XS English Abstract                                0.0%                   
      XS Female                                          0.2%                   
      XS Human                                           8.8%                   
      XS Infant                                          0.0%                   
      XS Infant, Newborn                                 0.1%                   
      XS Male                                            0.0%                   
      XS Mice                                            0.1%                   
      XS Middle Age                                      0.0%                   
      XS Rats                                            0.1%                   
      XS Support Non-U.S. Govt                           0.0%                   
      XS Support U.S. Govt, Non-P.H.S.                   0.0%                   
      XS Support U.S. Govt, P.H.S.                       0.0%                   
      PT Review                                         26.2%                   
      PT Journal Article                                 0.3%                   
      SUBSET AIM                                         4.7%                   
      SUBSET Indexing priority 1,2                       0.0%                   
      SUBSET Nursing journals                            0.1%                   
      SUBSET Dental journals                             0.0%                   
      SUBSET Cancer core journals                        0.0%                   
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                  66,210                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                  95.8%                   
    Percentage of ORs                                    2.9%                   
    Percentage of AND NOTs                               1.3%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               1.8%                   
    BRIEF                                               63.9%                   
    LONG                                                 0.8%                   
    MEDLINE                                              1.1%                   
    FIELDS                                               2.7%                   
    PERIODICALS                                          0.0%                   
    BROWSE REVIEW                                        1.0%                   
    BROWSE LONG                                          0.6%                   
    BROWSE FIELDS                                        0.0%                   
    BROWSE MEDLINE                                       0.0%                   
    Other                                               28.1%                   
                                                                                
4.0  Error, EXPLAIN, HELP statistics (ASSIST & COMMAND)                         
_______________________________________________________                         
                                                                                
  Percent of commands that contained errors              9.5%                   
                                                                                
  Ten most frequent errors:                                                     
    1. NS command - no next screen                      39.6%                   
    2. First word of command is invalid                 27.0%                   
    3. FIND command with invalid index name              6.4%                   
    4. DISPLAY command contains invalid word             4.0%                   
    5. PS command - no previous screen                   2.2%                   
    6. Valid command at an inappropriate time            2.0%                   
    7. Add-on search with invalid index name             1.7%                   
    8. Search term missing from search command           1.6%                   
    9. Command containing escape or arrow key            1.2%                   
   10. DISPLAY command-record numbers too large          1.2%                   
   11. All others                                       13.1%                   
                                                                                
                                                                                
  Ten most frequent EXPLAIN requests:                                           
    1. BOOKS DATABASE                                   14.2%                   
    2. FIND                                             10.1%                   
    3. LOCATE (article dbs w/o monographs)               9.6%                   
    4. MEDLINE BACKFILES                                 7.9%                   
    5. COMMANDS                                          6.2%                   
    6. Unrecognized term                                 6.1%                   
    7. ADD-ON SEARCH                                     4.1%                   
    8. INDEXES                                           3.9%                   
    9. DISPLAY                                           3.5%                   
   10. DATABASES                                         3.1%                   
   11. All others                                       29.4%                   
                                                                                
                                                                                
  Ten most frequent HELP situations:                                            
    1. Command mode selected from Welcome               21.0%                   
    2. First word of command is invalid                 15.3%                   
    3. FIND command with invalid index name              6.4%                   
    4. FIND command retrieves >1 book                    5.5%                   
    5. DISPLAY command-first of >1 screen                5.5%                   
    6. DISPLAY command - middle of >1 screen             4.7%                   
    7. NS command - no next screen                       3.6%                   
    8. DISPLAY command - last of >1 screen               3.1%                   
    9. FIND command with zero results                    2.9%                   
   10. DISPLAY command-complete in one screen            2.6%                   
   11. All others                                       31.3%                   
                                                                                
                                                                                
  Ten most frequent SHOW requests:                                              
    1. HISTORY                                          66.1%                   
    2. SEARCH                                           14.9%                   
    3. MAIL STATUS                                       8.3%                   
    4. SETTINGS                                          3.3%                   
    5. MEDLINE GLOSSARY                                  2.1%                   
    6. MAIL SETTINGS                                     1.3%                   
    7. MEDLINE STATISTICS                                0.5%                   
    8. DISPLAY                                           0.4%                   
    9. MEDLINE NEWS                                      0.4%                   
   10. DATABASES                                         0.4%                   
   11. All others                                        2.4%