MELVYL MEDLINE DATABASES TELNET STATISTICS                       
                 Time period: 08/01/99 through 08/31/99                         
                                                                                
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
  Sessions:         Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Berkeley                      0       1,391       5,194       6,585         
    Davis                       279       5,057       1,344       6,680         
    Irvine                        0       4,127           0       4,127         
    Los Angeles                   0       3,717       1,514       5,231         
    Riverside                     0         213         765         978         
    San Diego                   731       3,802         415       4,948         
    San Francisco               492           0      13,609      14,101         
    Santa Barbara                 0         122         287         409         
    Santa Cruz                  161          51         484         696         
    Stanford                                                      3,112         
    Other (including DLA)         0           0      14,112      14,112         
                    _______________   _________   _________   _________         
    Total:                    1,663      18,480      37,724      60,979         
                                                                                
                                                                                
  Relative use of MEDLINE databases                                             
                                                                                
                       Number of     Number of        Number of                 
                       Sessions      FIND commands    Records Displayed         
                       ________      _____________    _________________         
    MED (current)        42,948          142,765              1,686,403         
    MED90 database        8,199           19,233                135,666         
    MED85 database        4,451            9,350                 56,173         
    MED80 database        2,721            5,677                 37,954         
    MED75 database        1,537            3,267                 23,861         
    MED66 database        1,123            2,931                 30,151         
                                                                                
                                                                                
  Per hour usage:                                                               
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.              537            1,450                 18,789         
     2-4  a.m.              168              423                  4,528         
     4-6  a.m.              234              586                  6,806         
     6-8  a.m.            1,141            3,308                 32,242         
     8-10 a.m.            6,642           19,572                217,903         
    10-12 a.m.           11,826           34,920                358,316         
    12-2  p.m.           10,976           32,023                324,877         
     2-4  p.m.           12,912           39,797                420,079         
     4-6  p.m.            9,216           28,267                290,740         
     6-8  p.m.            3,743           11,611                156,377         
     8-10 p.m.            2,184            6,688                 90,707         
    10-12 p.m.            1,400            4,578                 48,844         
    __________       __________       __________      _________________         
        Total:           60,979          183,223              1,970,208         
                                                                                
                                                                                
  Session length (minutes:seconds):                                             
                                                                                
                    Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Assist:                                                                     
      Average                    0.0         0.0         0.0       0:00         
      Median                     0.0         0.0         0.0       0:00         
    Command:                                                                    
      Average                 16:18       13:42       15:15       13:39         
      Median                  10:55        8:02       10:36        8:07         
    Total:                                                                      
      Average                 16:18       13:42       15:15       13:39         
      Median                  10:55        8:02       10:36        8:07         
                                                                                
                                                                                
  Response time (in seconds):                                      Std.         
                                                          Avg.     Dev.         
                                                        ______   ______         
    Search  - from receipt of command at DLA until         1.2      4.1         
              transmission of response                                          
    Display - from receipt of command at DLA until         0.2      0.4         
              transmission of a complete screen                                 
                                                                                
  Use of Assist vs Command mode:            Number of     Percentage of         
                                             Sessions          Searches         
                                            _________     _____________         
    Assist mode                                     0              0.0%         
    Command mode                               60,979              100%         
                                                                                
  E MED option:                                                                 
    E MED chosen from Welcome screen                        0                   
    E MED chosen from Assist screens                        0                   
                                                                                
    Specific screens chosen from within E MED:                                  
      Master Menu                                           0                   
      FIND command                                          0                   
      FIND command examples                                 0                   
      DISPLAY command                                       0                   
      DISPLAY command - other options                       0                   
      BROWSE command                                        0                   
      BROWSE DISPLAY options                                0                   
      SELECT command                                        0                   
      Assistance commands                                   0                   
      START and END commands                                0                   
      Other commands                                        0                   
      Combine commands                                      0                   
      SHOW HISTORY command                                  0                   
      SAVE command                                          0                   
      COMMENT command                                       0                   
                                                                                
                                                                                
2.0 ASSIST MODE                                                                 
________________                                                                
                                                                                
  Assist mode sessions as:                                  % of Campus         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Berkeley                                    0.0%               0.0%         
    Davis                                       0.0%               0.0%         
    Irvine                                      0.0%               0.0%         
    Los Angeles                                 0.0%               0.0%         
    Riverside                                   0.0%               0.0%         
    San Diego                                   0.0%               0.0%         
    San Francisco                               0.0%               0.0%         
    Santa Barbara                               0.0%               0.0%         
    Santa Cruz                                  0.0%               0.0%         
    Stanford                                    0.0%               0.0%         
    Other                                       0.0%               0.0%         
                                                                                
                                                             % of Group         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Medical/Health/Life Sciences                0.0%               0.0%         
    All Other Libraries                         0.0%               0.0%         
    Remote                                      0.0%               0.0%         
                                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      0.0                   
    Retrievals per search - average                       0.0                   
    Retrievals per search - median                        0.0                   
    Retrievals per search - standard deviation            0.0                   
    Percent of searches completed with 0 results          0.0%                  
                                                                                
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                               0           0.0%         
    DISPLAY (excluding automatic displays)             0           0.0%         
    BROWSE SU                                          0           0.0%         
    SELECT                                             0           0.0%         
    HELP                                               0           0.0%         
    SAVE                                               0           0.0%         
    ADD-ON (AND, OR)                                   0           0.0%         
    LOGON or LOGOFF                                    0           0.0%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH        0   0.0%       0    0.0%       0     0.0     0.0         
  TITLE WORD           0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD              0   0.0%       0    0.0%       0     0.0     0.0         
  DATE                 0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE             0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT SUBJECT        0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single               0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:              0                   
                                                                                
    Use by bit string (percentage):                                             
      Current year                                       0.0%                   
      English Language                                   0.0%                   
      XS Aged                                            0.0%                   
      XS Animal                                          0.0%                   
      XS Case Report                                     0.0%                   
      XS Child                                           0.0%                   
      XS Female                                          0.0%                   
      XS Human                                           0.0%                   
      XS Male                                            0.0%                   
      PT Review                                          0.0%                   
                                                                                
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                       0                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                   0.0%                   
    Percentage of ORs                                    0.0%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               0.0%                   
    BRIEF                                                0.0%                   
    LONG                                                 0.0%                   
    TITLE/SUBJECT                                        0.0%                   
                                                                                
                                                                                
3.0 COMMAND MODE                                                                
________________                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      3.0                   
    Retrievals per search - average                     625.1                   
    Retrievals per search - median                        8.0                   
    Retrievals per search - standard deviation         5653.5                   
    Percent of searches completed with 0 results         20.8%                  
                                                                                
    Percent of searches entered that are long             0.3%                  
    Percent of long searches completed                   48.7%                  
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                         142,277          24.2%         
    DISPLAY (excluding automatic displays)       216,366          36.8%         
    BROWSE                                        17,786           3.0%         
    SELECT                                         1,788           0.3%         
    HELP                                           5,032           0.9%         
    EXPLAIN                                        3,880           0.7%         
    SAVE                                          42,463           7.2%         
    SET/RESET                                     27,662           4.7%         
    SHOW                                           2,249           0.4%         
    ADD-ON (AND, OR, AND NOT)                     34,391           5.8%         
    LOGON or LOGOFF                               69,769          11.9%         
    COMMENT                                            3           0.0%         
    OTHER                                         24,871           4.2%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                _______________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                ________ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   59,826  30.3%  11,550   19.3%      11    96.8   576.7         
  TITLE WORD      21,380  10.8%   6,340   29.7%       6   366.2  2643.2         
  EXACT TITLE      1,890   1.0%     780   41.3%       1    20.0   136.6         
  JOURNAL          8,921   4.5%   2,779   31.1%      63  1531.7  5175.6         
  EXACT JOURNAL    2,914   1.5%     966   33.1%     224  1277.6  2820.1         
  PERIODICAL           0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT PE             0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD         71,546  36.2%  13,962   19.5%      27  1099.9  8152.7         
  SUBJECT WORD       270   0.1%     152   56.3%      34  2992.3 15132.0         
  SUBJECT          5,856   3.0%   2,397   40.9%     171  2432.8  7716.4         
  MAJOR SUBJECT      625   0.3%     109   17.4%     157  1131.5  2922.4         
  EXACT SUBJECT    2,515   1.3%     450   17.9%      79  1051.8  4886.8         
  MAJOR XS           426   0.2%      74   17.4%     205   976.3  2293.3         
  EXPLODE XS       1,452   0.7%     176   12.1%     159  6683.4 25648.8         
  EXPLODE MAJOR      198   0.1%      27   13.6%     723  4780.5 11768.0         
  TREE NUMBER          3   0.0%       1   33.3%   1,614  1614.0  1883.7         
  MAJOR TREE NUMBER    1   0.0%       0    0.0%   3,965  3965.0     0.0         
  DATE             8,443   4.3%   1,269   15.0%      10   517.3  7429.7         
  LANGUAGE         5,496   2.8%     321    5.8%      72   776.7     0.0         
  PUB TYPE        17,750   9.0%     215    1.2%      34   286.4  2493.8         
  Other indexes    2,770   1.4%     405   14.6%       1   129.3  1653.1         
                                                                                
  By number of indexes:                                                         
  Multiple        55,686  31.6%  11,783   21.2%      10   372.2  4848.4         
  Single         120,363  68.4%  25,153   20.9%      26  1019.5  7072.6         
                                                                                
                                                                                
  BROWSES completed:                                RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.   BROs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH      161   0.9%      11    6.8%       3    27.0   103.7         
  JOURNAL            342   1.9%      86   25.1%       2     9.8    25.4         
  EXACT JOURNAL      150   0.8%      60   40.0%       1     2.8     4.8         
  SUBJECT         16,984  95.7%     601    3.5%       1     5.3    76.4         
  EXACT SUBJECT      108   0.6%      20   18.5%       1     3.2     7.2         
  TREE NUMBER          5   0.0%       0    0.0%     142   159.0   112.3         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single          17,750   100%     778    4.4%       1     5.6    75.8         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:         10,822                   
                                                                                
    Use by bit string (percentage):                                             
      Current year minus 5                               0.0%                   
      Current year minus 4                               0.0%                   
      Current year minus 3                               1.8%                   
      Current year minus 2                               0.4%                   
      Current year minus 1                               0.7%                   
      Current year                                       0.5%                   
      English Language                                  52.9%                   
      French Language                                    0.0%                   
      Japanese Language                                  0.0%                   
      German Language                                    0.0%                   
      Russian Language                                   0.0%                   
      XS Abstract                                        0.8%                   
      XS Adolescence                                     0.2%                   
      XS Adult                                           0.5%                   
      XS Aged                                            0.3%                   
      XS Animal                                          0.0%                   
      XS Case Report                                     0.0%                   
      XS Child                                           0.6%                   
      XS Comparative Studies                             0.1%                   
      XS English Abstract                                0.0%                   
      XS Female                                          0.2%                   
      XS Human                                           9.5%                   
      XS Infant                                          0.0%                   
      XS Infant, Newborn                                 0.2%                   
      XS Male                                            0.1%                   
      XS Mice                                            0.0%                   
      XS Middle Age                                      0.0%                   
      XS Rats                                            0.0%                   
      XS Support Non-U.S. Govt                           0.0%                   
      XS Support U.S. Govt, Non-P.H.S.                   0.0%                   
      XS Support U.S. Govt, P.H.S.                       0.0%                   
      PT Review                                         26.3%                   
      PT Journal Article                                 0.3%                   
      SUBSET AIM                                         4.5%                   
      SUBSET Indexing priority 1,2                       0.0%                   
      SUBSET Nursing journals                            0.0%                   
      SUBSET Dental journals                             0.0%                   
      SUBSET Cancer core journals                        0.1%                   
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                  64,119                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                  95.9%                   
    Percentage of ORs                                    3.1%                   
    Percentage of AND NOTs                               1.0%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               1.4%                   
    BRIEF                                               57.2%                   
    LONG                                                 0.7%                   
    MEDLINE                                              1.2%                   
    FIELDS                                               2.3%                   
    PERIODICALS                                          0.0%                   
    BROWSE REVIEW                                        5.8%                   
    BROWSE LONG                                          0.4%                   
    BROWSE FIELDS                                        7.3%                   
    BROWSE MEDLINE                                       0.0%                   
    Other                                               23.6%                   
                                                                                
4.0  Error, EXPLAIN, HELP statistics (ASSIST & COMMAND)                         
_______________________________________________________                         
                                                                                
  Percent of commands that contained errors              9.0%                   
                                                                                
  Ten most frequent errors:                                                     
    1. NS command - no next screen                      39.6%                   
    2. First word of command is invalid                 26.6%                   
    3. FIND command with invalid index name              6.2%                   
    4. DISPLAY command contains invalid word             3.8%                   
    5. PS command - no previous screen                   2.1%                   
    6. Add-on search with invalid index name             1.7%                   
    7. Valid command at an inappropriate time            1.7%                   
    8. Search term missing from search command           1.5%                   
    9. NS of SHOW/EXP command-no next screen             1.4%                   
   10. Command containing escape or arrow key            1.2%                   
   11. All others                                       14.2%                   
                                                                                
                                                                                
  Ten most frequent EXPLAIN requests:                                           
    1. BOOKS DATABASE                                   13.3%                   
    2. LOCATE (article dbs w/o monographs)              11.2%                   
    3. FIND                                              9.8%                   
    4. MEDLINE BACKFILES                                 8.0%                   
    5. COMMANDS                                          5.9%                   
    6. Unrecognized term                                 4.8%                   
    7. INDEXES                                           4.1%                   
    8. DISPLAY                                           3.9%                   
    9. ADD-ON SEARCH                                     3.7%                   
   10. DATABASES                                         3.6%                   
   11. All others                                       29.9%                   
                                                                                
                                                                                
  Ten most frequent HELP situations:                                            
    1. Command mode selected from Welcome               21.1%                   
    2. First word of command is invalid                 14.8%                   
    3. FIND command with invalid index name              6.7%                   
    4. FIND command retrieves >1 book                    5.4%                   
    5. DISPLAY command-first of >1 screen                5.3%                   
    6. DISPLAY command - middle of >1 screen             5.3%                   
    7. NS command - no next screen                       3.9%                   
    8. NS of SHOW/EXP command-no next screen             2.8%                   
    9. DISPLAY command - last of >1 screen               2.6%                   
   10. FIND command with zero results                    2.3%                   
   11. All others                                       31.8%                   
                                                                                
                                                                                
  Ten most frequent SHOW requests:                                              
    1. HISTORY                                          58.8%                   
    2. SEARCH                                           17.4%                   
    3. MAIL STATUS                                      11.8%                   
    4. MAIL SETTINGS                                     2.8%                   
    5. SETTINGS                                          2.8%                   
    6. DLA NEWS                                          1.6%                   
    7. MEDLINE GLOSSARY                                  0.9%                   
    8. DLA5 NEWS                                         0.6%                   
    9. DATABASES                                         0.6%                   
   10. MEDLINE STATISTICS                                0.4%                   
   11. All others                                        2.2%