MELVYL MEDLINE DATABASES TELNET STATISTICS                       
                 Time period: 09/01/99 through 09/30/99                         
                                                                                
                                                                                
1.0  SUMMARY STATISTICS                                                         
_______________________                                                         
                                                                                
  Sessions:         Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Berkeley                      0       1,673       5,331       7,004         
    Davis                       268       5,007       1,004       6,279         
    Irvine                        0       4,275           0       4,275         
    Los Angeles                   0       3,238       1,405       4,643         
    Riverside                     0         212         588         800         
    San Diego                   915       4,095         437       5,447         
    San Francisco               863           0      12,495      13,358         
    Santa Barbara                 0          73         494         567         
    Santa Cruz                  175         101         654         930         
    Stanford                                                      2,969         
    Other (including DLA)         0           0      13,967      13,967         
                    _______________   _________   _________   _________         
    Total:                    2,221      18,674      36,375      60,239         
                                                                                
                                                                                
  Relative use of MEDLINE databases                                             
                                                                                
                       Number of     Number of        Number of                 
                       Sessions      FIND commands    Records Displayed         
                       ________      _____________    _________________         
    MED (current)        42,956          142,529              1,625,388         
    MED90 database        7,996           18,997                163,197         
    MED85 database        4,159            8,932                 80,077         
    MED80 database        2,566            5,569                 41,492         
    MED75 database        1,472            3,143                 23,184         
    MED66 database        1,090            2,595                 21,917         
                                                                                
                                                                                
  Per hour usage:                                                               
                                                                                
          Time         Sessions            Finds      Records Displayed         
    __________       __________       __________      _________________         
    12-2  a.m.              665            2,081                 19,071         
     2-4  a.m.              257              626                  6,019         
     4-6  a.m.              205              638                 -6,087         
     6-8  a.m.            1,198            3,458                 34,499         
     8-10 a.m.            6,422           18,722                174,543         
    10-12 a.m.           11,544           34,606                352,310         
    12-2  p.m.           10,710           31,797                344,360         
     2-4  p.m.           12,788           39,430                449,534         
     4-6  p.m.            8,920           26,483                294,144         
     6-8  p.m.            3,800           11,762                125,790         
     8-10 p.m.            2,248            7,424                105,579         
    10-12 p.m.            1,482            4,738                 55,493         
    __________       __________       __________      _________________         
        Total:           60,239          181,765              1,955,255         
                                                                                
                                                                                
  Session length (minutes:seconds):                                             
                                                                                
                    Medical/Health/                                             
                      Life Sciences   All Other                                 
                          Libraries   Libraries      Remote       Total         
                    _______________   _________   _________   _________         
    Assist:                                                                     
      Average                    0.0         0.0         0.0       0:00         
      Median                     0.0         0.0         0.0       0:00         
    Command:                                                                    
      Average                 15:18       13:48       15:22       13:42         
      Median                  10:26        8:33       11:08        8:22         
    Total:                                                                      
      Average                 15:18       13:48       15:22       13:42         
      Median                  10:26        8:33       11:08        8:22         
                                                                                
                                                                                
  Response time (in seconds):                                      Std.         
                                                          Avg.     Dev.         
                                                        ______   ______         
    Search  - from receipt of command at DLA until         1.2      3.8         
              transmission of response                                          
    Display - from receipt of command at DLA until         0.2      0.3         
              transmission of a complete screen                                 
                                                                                
  Use of Assist vs Command mode:            Number of     Percentage of         
                                             Sessions          Searches         
                                            _________     _____________         
    Assist mode                                     0              0.0%         
    Command mode                               60,239              100%         
                                                                                
  E MED option:                                                                 
    E MED chosen from Welcome screen                        0                   
    E MED chosen from Assist screens                        0                   
                                                                                
    Specific screens chosen from within E MED:                                  
      Master Menu                                           0                   
      FIND command                                          0                   
      FIND command examples                                 0                   
      DISPLAY command                                       0                   
      DISPLAY command - other options                       0                   
      BROWSE command                                        0                   
      BROWSE DISPLAY options                                0                   
      SELECT command                                        0                   
      Assistance commands                                   0                   
      START and END commands                                0                   
      Other commands                                        0                   
      Combine commands                                      0                   
      SHOW HISTORY command                                  0                   
      SAVE command                                          0                   
      COMMENT command                                       0                   
                                                                                
                                                                                
2.0 ASSIST MODE                                                                 
________________                                                                
                                                                                
  Assist mode sessions as:                                  % of Campus         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Berkeley                                    0.0%               0.0%         
    Davis                                       0.0%               0.0%         
    Irvine                                      0.0%               0.0%         
    Los Angeles                                 0.0%               0.0%         
    Riverside                                   0.0%               0.0%         
    San Diego                                   0.0%               0.0%         
    San Francisco                               0.0%               0.0%         
    Santa Barbara                               0.0%               0.0%         
    Santa Cruz                                  0.0%               0.0%         
    Stanford                                    0.0%               0.0%         
    Other                                       0.0%               0.0%         
                                                                                
                                                             % of Group         
                                          % of Total     MELVYL MEDLINE         
                                     Assist Sessions           Sessions         
                                     _______________     ______________         
    Medical/Health/Life Sciences                0.0%               0.0%         
    All Other Libraries                         0.0%               0.0%         
    Remote                                      0.0%               0.0%         
                                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      0.0                   
    Retrievals per search - average                       0.0                   
    Retrievals per search - median                        0.0                   
    Retrievals per search - standard deviation            0.0                   
    Percent of searches completed with 0 results          0.0%                  
                                                                                
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                               0           0.0%         
    DISPLAY (excluding automatic displays)             0           0.0%         
    BROWSE SU                                          0           0.0%         
    SELECT                                             0           0.0%         
    HELP                                               0           0.0%         
    SAVE                                               0           0.0%         
    ADD-ON (AND, OR)                                   0           0.0%         
    LOGON or LOGOFF                                    0           0.0%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH        0   0.0%       0    0.0%       0     0.0     0.0         
  TITLE WORD           0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD              0   0.0%       0    0.0%       0     0.0     0.0         
  DATE                 0   0.0%       0    0.0%       0     0.0     0.0         
  LANGUAGE             0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT SUBJECT        0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single               0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:              0                   
                                                                                
    Use by bit string (percentage):                                             
      Current year                                       0.0%                   
      English Language                                   0.0%                   
      XS Aged                                            0.0%                   
      XS Animal                                          0.0%                   
      XS Case Report                                     0.0%                   
      XS Child                                           0.0%                   
      XS Female                                          0.0%                   
      XS Human                                           0.0%                   
      XS Male                                            0.0%                   
      PT Review                                          0.0%                   
                                                                                
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                       0                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                   0.0%                   
    Percentage of ORs                                    0.0%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               0.0%                   
    BRIEF                                                0.0%                   
    LONG                                                 0.0%                   
    TITLE/SUBJECT                                        0.0%                   
                                                                                
                                                                                
3.0 COMMAND MODE                                                                
________________                                                                
                                                                                
  SEARCH information:                                                           
                                                                                
    Average number of searches completed per session      3.0                   
    Retrievals per search - average                     659.5                   
    Retrievals per search - median                        9.0                   
    Retrievals per search - standard deviation         5705.2                   
    Percent of searches completed with 0 results         20.7%                  
                                                                                
    Percent of searches entered that are long             0.3%                  
    Percent of long searches completed                   48.2%                  
                                                                                
  COMMANDS entered, by type, excluding errors:                                  
                                                               % of all         
                                                   Total       Commands         
                                              __________     __________         
    FIND                                         139,669          25.1%         
    DISPLAY (excluding automatic displays)       198,173          35.6%         
    BROWSE                                         3,074           0.6%         
    SELECT                                         2,179           0.4%         
    HELP                                           5,242           0.9%         
    EXPLAIN                                        3,928           0.7%         
    SAVE                                          42,736           7.7%         
    SET/RESET                                     26,531           4.8%         
    SHOW                                           2,368           0.4%         
    ADD-ON (AND, OR, AND NOT)                     35,198           6.3%         
    LOGON or LOGOFF                               70,444          12.7%         
    COMMENT                                            3           0.0%         
    OTHER                                         26,379           4.7%         
                                                                                
                                                                                
  FINDS completed:                                  RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                _______________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.  FINDs     No.   Index  Median    Avg.    Dev.         
                ________ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH   56,886  29.1%  11,520   20.3%      12   100.5   616.2         
  TITLE WORD      19,752  10.1%   6,152   31.1%       8   467.7  3086.3         
  EXACT TITLE      1,702   0.9%     750   44.1%       1    15.6    96.7         
  JOURNAL          7,972   4.1%   2,455   30.8%     135  1663.3  4907.7         
  EXACT JOURNAL    2,961   1.5%     962   32.5%     276  1600.2  3268.4         
  PERIODICAL           0   0.0%       0    0.0%       0     0.0     0.0         
  EXACT PE             0   0.0%       0    0.0%       0     0.0     0.0         
  KEYWORD         73,620  37.7%  14,001   19.0%      30  1168.2  7979.2         
  SUBJECT WORD       268   0.1%     130   48.5%      74  2947.0 17581.7         
  SUBJECT          6,653   3.4%   2,513   37.8%     218  2857.0 10681.1         
  MAJOR SUBJECT      666   0.3%     124   18.6%     157   898.7  2335.4         
  EXACT SUBJECT    3,347   1.7%     556   16.6%      94  1524.4 18145.3         
  MAJOR XS           330   0.2%      47   14.2%     241  1170.3  2313.5         
  EXPLODE XS       1,918   1.0%     271   14.1%     122  3503.3 16950.8         
  EXPLODE MAJOR      206   0.1%      24   11.7%     131  5580.2 21099.5         
  TREE NUMBER          3   0.0%       2   66.7%     281   281.0     0.0         
  MAJOR TREE NUMBER    0   0.0%       0    0.0%       0     0.0     0.0         
  DATE             7,435   3.8%   1,165   15.7%       9   133.4  1148.1         
  LANGUAGE         5,286   2.7%     258    4.9%      86   649.5     0.0         
  PUB TYPE         3,037   1.6%     232    7.6%      40   417.5  3941.5         
  Other indexes    2,851   1.5%     347   12.2%       1   128.5  1744.4         
                                                                                
  By number of indexes:                                                         
  Multiple        56,019  32.2%  11,810   21.1%      12   354.2  5250.6         
  Single         118,122  67.8%  24,500   20.7%      29  1100.1  7027.6         
                                                                                
                                                                                
  BROWSES completed:                                RETRIEVALS PER NON-         
                          TOTAL    ZERO RESULTS    ZERO RESULT SEARCHES         
                  _____________  ______________  ______________________         
                           % of            % of                                 
                            all         all for                    Std.         
                     No.   BROs     No.   Index  Median    Avg.    Dev.         
                  ______ ______  ______ _______  ______ _______ _______         
  By index:                                                                     
  PERSONAL AUTH       95   3.1%      10   10.5%       3    37.5   106.6         
  JOURNAL            448  14.8%      91   20.3%       2    12.1    42.5         
  EXACT JOURNAL      150   4.9%      46   30.7%       1     2.7     4.8         
  SUBJECT          2,175  71.6%     408   18.8%       2    44.2   423.1         
  EXACT SUBJECT      169   5.6%      27   16.0%       1     1.1     1.0         
  TREE NUMBER          0   0.0%       0    0.0%       0     0.0     0.0         
                                                                                
  By number of indexes:                                                         
  Multiple             0   0.0%       0    0.0%       0     0.0     0.0         
  Single           3,037   100%     582   19.2%       2    35.1   360.2         
                                                                                
                                                                                
  LIMITS:                                                                       
                                                                                
    Number of times limits (bit strings) used:         11,430                   
                                                                                
    Use by bit string (percentage):                                             
      Current year minus 5                               0.3%                   
      Current year minus 4                               0.0%                   
      Current year minus 3                               1.6%                   
      Current year minus 2                               0.4%                   
      Current year minus 1                               0.4%                   
      Current year                                       0.3%                   
      English Language                                  49.4%                   
      French Language                                    0.0%                   
      Japanese Language                                  0.0%                   
      German Language                                    0.0%                   
      Russian Language                                   0.0%                   
      XS Abstract                                        0.6%                   
      XS Adolescence                                     0.2%                   
      XS Adult                                           0.4%                   
      XS Aged                                            0.4%                   
      XS Animal                                          0.0%                   
      XS Case Report                                     0.1%                   
      XS Child                                           0.5%                   
      XS Comparative Studies                             0.1%                   
      XS English Abstract                                0.0%                   
      XS Female                                          0.6%                   
      XS Human                                          12.1%                   
      XS Infant                                          0.0%                   
      XS Infant, Newborn                                 0.8%                   
      XS Male                                            0.2%                   
      XS Mice                                            0.0%                   
      XS Middle Age                                      0.1%                   
      XS Rats                                            0.0%                   
      XS Support Non-U.S. Govt                           0.0%                   
      XS Support U.S. Govt, Non-P.H.S.                   0.0%                   
      XS Support U.S. Govt, P.H.S.                       0.0%                   
      PT Review                                         26.0%                   
      PT Journal Article                                 1.2%                   
      SUBSET AIM                                         3.8%                   
      SUBSET Indexing priority 1,2                       0.0%                   
      SUBSET Nursing journals                            0.3%                   
      SUBSET Dental journals                             0.0%                   
      SUBSET Cancer core journals                        0.0%                   
                                                                                
  BOOLEAN:                                                                      
                                                                                
    Number of searches with Booleans:                  65,702                   
      (FIND, BROWSE, SELECT, ADD-ON)                                            
                                                                                
    Percentage of ANDs                                  93.6%                   
    Percentage of ORs                                    4.2%                   
    Percentage of AND NOTs                               2.2%                   
                                                                                
                                                                                
  DISPLAY commands, by type, excluding automatic displays:                      
                                                                                
    REVIEW                                               1.6%                   
    BRIEF                                               64.5%                   
    LONG                                                 0.9%                   
    MEDLINE                                              1.2%                   
    FIELDS                                               3.0%                   
    PERIODICALS                                          0.0%                   
    BROWSE REVIEW                                        1.1%                   
    BROWSE LONG                                          0.6%                   
    BROWSE FIELDS                                        0.0%                   
    BROWSE MEDLINE                                       0.0%                   
    Other                                               27.2%                   
                                                                                
4.0  Error, EXPLAIN, HELP statistics (ASSIST & COMMAND)                         
_______________________________________________________                         
                                                                                
  Percent of commands that contained errors              9.4%                   
                                                                                
  Ten most frequent errors:                                                     
    1. NS command - no next screen                      39.0%                   
    2. First word of command is invalid                 26.9%                   
    3. FIND command with invalid index name              6.6%                   
    4. DISPLAY command contains invalid word             4.0%                   
    5. PS command - no previous screen                   2.3%                   
    6. Add-on search with invalid index name             1.9%                   
    7. Valid command at an inappropriate time            1.7%                   
    8. Search term missing from search command           1.6%                   
    9. NS of SHOW/EXP command-no next screen             1.3%                   
   10. Command containing escape or arrow key            1.2%                   
   11. All others                                       13.6%                   
                                                                                
                                                                                
  Ten most frequent EXPLAIN requests:                                           
    1. BOOKS DATABASE                                   13.0%                   
    2. LOCATE (article dbs w/o monographs)              12.2%                   
    3. FIND                                              9.5%                   
    4. MEDLINE BACKFILES                                 7.6%                   
    5. COMMANDS                                          5.7%                   
    6. Unrecognized term                                 5.3%                   
    7. ADD-ON SEARCH                                     4.5%                   
    8. DISPLAY                                           4.0%                   
    9. DATABASES                                         3.1%                   
   10. INDEXES                                           2.9%                   
   11. All others                                       30.0%                   
                                                                                
                                                                                
  Ten most frequent HELP situations:                                            
    1. Command mode selected from Welcome               20.5%                   
    2. First word of command is invalid                 14.4%                   
    3. FIND command with invalid index name              6.9%                   
    4. DISPLAY command-first of >1 screen                5.7%                   
    5. FIND command retrieves >1 book                    5.4%                   
    6. DISPLAY command - middle of >1 screen             4.9%                   
    7. NS command - no next screen                       4.1%                   
    8. DISPLAY command - last of >1 screen               3.0%                   
    9. NS of SHOW/EXP command-no next screen             2.7%                   
   10. FIND command with zero results                    2.5%                   
   11. All others                                       32.4%                   
                                                                                
                                                                                
  Ten most frequent SHOW requests:                                              
    1. HISTORY                                          64.4%                   
    2. SEARCH                                           15.8%                   
    3. MAIL STATUS                                       6.8%                   
    4. SETTINGS                                          4.0%                   
    5. DLA NEWS                                          2.2%                   
    6. MEDLINE GLOSSARY                                  1.5%                   
    7. MAIL SETTINGS                                     0.7%                   
    8. DLA5 NEWS                                         0.5%                   
    9. DISPLAY                                           0.5%                   
   10. UPDATE                                            0.5%                   
   11. All others                                        3.0%