To use the connect feature to access UC's licensed databases from off-campus you must use your campus VPN (Virtual Private Network) service. The connect feature does not work via the campus proxy service.
Some of the UC licensed databases do not have an export function. Instead they provide special formatting of your search results that you can use to export (download) the data into a text file and then import that file into your citation management software using an appropriate filter file.
Note: Your campus library web site may include Connection Files or Import Filters that are tailored to work specifically from your campus or to resolve specific database searching or downloading issues. Contact your library's expert in citation management software for assistance.
| Basic Troubleshooting | |
|---|---|
| Problem | Alternative |
| Database vendor requires accounts/passwords in the Connect file | Check your campus library web site for more information on campus-specific connfection files and import filters or contact your library's expert in citation management software for assistance. |
| Connect files do not work from off campus | You cannot use the connect feature within your citation management software program if you are accessing UC's licensed databases off-campus through a proxy server. The connect feature will only work if your workstation is connected to the campus network or via a campus VPN (Virtual Private Network) service. Check Off-Campus Access: Questions and Answers for Users to see if your campus provides a VPN service. |
| Import filters do not work properly | Contact your library's expert in citation management software for assistance or contact your software vendor. |
| URLs not included in results | CDL will explore with vendors the possible inclusion of the UC-eLinks option to retrieve full text URLs. |
| Holdings not included | CDL will explore with vendors the possible inclusion of the UC-eLinks option to retrieve library holdings. |
| UC Berkeley | http://www.lib.berkeley.edu/BIOS/refman.html (Web site) |
| UC Irvine | http://www.lib.uci.edu/services/workshops/schedule.html (Classes) |
| UC Los Angeles | http://www.library.ucla.edu/libraries/yrl/reference/seminars.htm (Classes) |
| UC Riverside | http://library.ucr.edu/?view=help/bibsoftware/index.html (Guides) |
| UC San Diego | http://libraries.ucsd.edu/services/bibsoftware/ (Web site) |
| UC San Francisco | http://www.library.ucsf.edu/research/help/endnote/ (Guides) |
| UC Santa Barbara | http://www.library.ucsb.edu/webstations/faqresearch.html#endnote (Guides) |
| UC Santa Cruz | http://library.ucsc.edu/science/endnote (Web site) |
| EndNote | Technical Support | http://www.endnote.com/support/ensupport.asp |
| Connection Files | http://www.endnote.com/support/enconnections.asp | |
| Import Filters | http://www.endnote.com/support/enfilters.asp | |
| ProCite | Technical Support | http://www.procite.com/support/pcsupport.asp |
| Connection Files | http://www.procite.com/support/pcz3950.asp | |
| Import Filters | http://www.procite.com/support/pcconfig.asp | |
| Reference Manager | Technical Support | http://www.refman.com/support/rmsupport.asp |
| Connection Files | http://www.refman.com/support/rmz3950.asp | |
| Import Filters | http://www.refman.com/support/rmfilters.asp | |
| RefWorks | Technical Support | Email Info@refworks.com or phone 775-327-4105 |