CDLINFO LISTSERV, May 22, 2003, Vol.5, No.8
CONTENTS
- New CDL Helpline Web Site is Now Available
- Counting California - New Content
- CDL is Pleased to Announce New Resource Liaisons
- Library Staff News
- Stuart Sugarman Joins CDL Technologies
- For More Information
- CDL News
- Contacts for Questions or Problems
- Information about CDLINFO
1. New CDL Helpline Web Site is Now Available
UC staff can now use the CDL Helpline web site (http://helpline.cdlib.org) to report problems with CDL services (such as the Melvyl Catalog, the CDL Directory of Collections & Services, OAC, etc.) and with vendor databases, ejournal web sites, etc.
In addition to submitting a Request (i.e., reporting a problem), you can also use the CDL Helpline web site to search a KnowledgeBase of known problems/solutions and you can view the status of any ticket (request) that you have previously submitted.
The first time you go to the CDL Helpline web site, click on the "New Users: Sign Up Here" link and fill in the new user form. Once you've signed up initially, your email address becomes your USER ID and your PASSWORD is whatever you set it to be. Then click the LOGIN button.
In addition to setting up individual accounts, users can also set up group accounts. The only requirements are: 1) the group must have a valid email address that is actively responded to, and 2) the group must share the password among its members. So, if the reference staff at UCR's Science Library want to be able to view the problems reported by any other reference staff person, they might set up a group account using their "sciref@citrus.ucr.edu" email address and the password of their choice.
Very important information here: Email originating from your submitted request comes from " helpline@cdlib.org CDL Helpline " and the Subject line will include ticket-identifier information after the subject text you entered. When responding, reply back to the CDL Helpline email address and do NOT alter the Subject line.
Finally, to report urgent/critical outages, such as when a major service (UC-eLinks, PubMed, Ovid databases, etc.) is unavailable, please call the CDL Helpline at 510.987.0555 [Monday-Friday, 8 AM to 5 PM] rather than using the web form.
2. Counting California - New Content
The Counting California project team is pleased to announce the release of the following new content on Counting California (countingcalifornia.cdlib.org):
1. Census 2000 Summary File 3
(http://countingcalifornia.cdlib.org/title/sf32000.html)
Census of Population and Housing, Census 2000, Summary File 3 from the U.S.
Census Bureau is now available. The release of Census 2000, Summary File 3 is
the fourth dataset added to Counting California from the Census Bureau's Census
2000 series. Summary File 3 provides population and housing data on such diverse
topics as marital status; grandparents as caregivers; language and ability to
speak English; ancestry; place of birth; citizenship status, and year of entry;
migration; place of work; journey to work (commuting); school enrollment and
educational attainment; vehicles available; value of home; monthly rent; shelter
costs; and more.
2. California Statistical Abstract, 2002
(http://countingcalifornia.cdlib.org/title/castat.html)
This annual compilation of detailed social, economic, and government statistics
about California provides statistics on topics covering land and water, the
CA State economy, crime, education, business, labor and employment, and more.
With the inclusion of the 2002 edition there are now four consecutive years
of the California Statistical Abstract on Counting CA, which users can search
or browse simultaneously or independently.
3. CDL is Pleased to Announce New Resource Liaisons
Resource Liaisons perform an extremely valuable service to the University; making sure our licensed resources work to our satisfaction, in the best possible way for users. Please welcome these new Resource Liaisons, and feel free to contact them for any needs you may have related to access, content, user interfaces and educational materials for their assigned resource.
* Acta Sanctorum - David Sullivan, UCB (dsulliva@library.berkeley.edu)
* AMICO Images - Christine Bunting, UCSC (cbunting@cats.ucsc.edu)
* Asian American Drama - Jane Faulkner, UCSB (faulkner@library.ucsb.edu)
* Black Drama - Jane Faulkner, UCSB (faulkner@library.ucsb.edu)
* Early Encounters in North America - Jane Faulkner, UCSB (faulkner@library.ucsb.edu)
* Hartill Images - Christine Bunting, UCSC (cbunting@cats.ucsc.edu)
* Historical Newspapers (NYTimes, WSJ, LA Times) - Elliot Kanter, UCSD (ekanter@ucsd.edu)
* International Index to Music Periodicals (IIMP) - David Gilbert, UCLA (dgilbert@library.ucla.edu)
* International Index to Performing Arts (IIPA) - Diana King, UCD (diking@ucdavis.edu)
* Patrologia Latina - David Sullivan, UCB (dsulliva@library.berkeley.edu)
4. Library Staff News
a. Stuart Sugarman Joins CDL Technologies
Stuart Sugarman is the new CDL Manager of Architecture and Infrastructure in CDL Technologies. He will be responsible for helping to create a manageable and sustainable environment for development and production systems control and enhancement.
Stu has 18 years prior experience working within UC, primarily in UCOP's Information Resources & Communications where he was responsible for systems application development and support. Since leaving the university in 1995, Stu served as a technology consultant at software companies and Charles Schwab, where he wrote the requirements for and helped to design and develop web-services and other tiered applications.
5. For More Information
a. CDL News
Several items of interest, including "Milestones," "Progress Reports," "What's New," and previous issues of CDLINFO are posted on the CDL web site (http://www.cdlib.org/) under News and Developments. Please share news of this resource with your colleagues!Remember also that reports, working documents, and status information of particular interest to library staff, are all available at http://www.cdlib.org/libstaff/.
b. Contacts for Questions or Problems
If you have problems accessing or using the system or have questions, including questions about the status of electronic journal collections and Internet resources, you can contact CDL staff in one of the following ways:- For immediate assistance, call the CDL Helpline at (510) 987-0555. Callers with TDD equipment, please call 1-800-735-2929 in California for the telephone relay operator.
- Send an e-mail message to cdl@www.cdlib.org.
- Click on "What's New" at http://www.dbs.cdlib.org/ (also known as http://www.melvyl.ucop.edu) for information about system outages, problems with particular databases, the status of a resource, etc.
For information about whether your UC campus has access to a particular electronic journal or Internet resource, contact your local collection development officer.
c. Information about CDLINFO
CDLINFO is designed to inform UC Librarians, and the UC community, about the progress of the CDL, policy issues under discussion, and newly available electronic resources. We hope that subscribers from the UC libraries will pass on selected information from the newsletter to faculty, staff, and students on their campuses, as appropriate. More complete information about the CDL, as well as the Directory of Collections and Services which leads to digital resources, is available at the CDL website at http://www.cdlib.org.Eligible subscribers: UC library employees
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CDLINFO is also published on the web at http://www.cdlib.org/news/cdlinfo/
Frequency of publication: Biweekly, or as new information warrants.
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