Survey: CDL Patron Initiated Request Project
ILL Staff Satisfaction and Behavior Survey

2) If yes, explain the key selling points of using Request

3) If no, explain why you do not advocate the use of Request

4.1) The use of Request has streamlined the processing of interlibrary loan requests via Request

4.2) The use of Request has increased productivity of the borrowing unit/section

4.3) The use of Request has increased productivity of the lending unit/section

4.4) The use of Request has decreased the total turnaround time for items borrowed from another UC library

4.5) The use of Request has decreased the total turnaround time for items lent to another UC library

5.1) The use of Request has made the operations of your interlibrary loan unit more complex.

5.2) The use of Request has made the operations of your interlibrary loan unit easier.

5.3) The use of Request has increased the overall activity of interlibrary loan at your campus?

6) Has Request increased or decreased ILL activity at your campus?

7) Do you have other comments about the impact of Request on your ILL operations or unit workflow you would like to share?

8) What do you think should be the priorities for changing Request to improve efficiency? To improve service to patrons?