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3) If no, explain why you do not advocate the use of Request
More like: "When" I don't advocate....
When they can't find the cite in the database (duuuuhhh);
since Request works on a citation-basis.
Working at a public service point, we direct undergraduates who
cannot use the Request option to our ILL website. They can fill out an
electronic form to an ILL unit on campus.
The only time I don't encourage use is when the patron is an undergraduate or the item not available in Melvyl or a linked database.
We have very few instances where we need to advise persons to use ILL (mainly because our users have drastically fallen in number!), and I'm not sure it's been appropriate even in those few instances.
I work in ILL Lending and do not work directly with patrons.
For medical requests OCLC isn't the best means of obtaining articles.
As a clinical medical library, an interface with docline would be more useful particularly as our oclc requests are screened at the health science library and then referred via fax to our location. Docline is more direct and useful when material is needed quickly by our patrons.
Additionally, pir lacs location on the input form for patron status and phone numbers...creating another couple of steps and slowing down process.
Aside from the large number of requests not matched (cataloging/tech services problem) we have to rerequest material. We have noticed that a couple of libraries...UCLA and Berkeley want our requests routed to them for a longer period (selecting them twice)...sometimes requests route on when they have apparently insufficient time to file them.
I am not aware of the benefits or details of Request
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