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CDL Mobile Support Policy for Systemwide Licensed Resources

May 2015

Support Policy

CDL's responsibilty in troubleshooting mobile functionality for systemwide licensed resources is limited to verifying that the content is accessible using remote IP access for the user's campus from a desktop machine.

Further mobile-specific troubleshooting is the responsibility of the user’s campus.

CDL Helpdesk will:

  • Confirm that the resource (and specific article, if relevant) is accessible for that campus using remote access from a desktop machine.
  • If the user is having problems configuring their device for remote access, CDL will direct the user to their campus library.
  • If the user is having problems accessing content using a vendor-managed user account, CDL will direct the user to vendor support.
Last updated: May 07, 2015
Document owner: Holly Eggleston