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Communicating About Your Resource

Communicating with CDL

Report Urgent Issues
Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline:

CDL Helpline (510) 987-0555
Mon - Fri, 8 AM - 5 PM

Report Non-Urgent Issues
CDL Helpline Report a Problem

Contact CDL Staff
CDL-ERESOURCES-L@UCOP.EDU

The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.

Contact the CDL Resources Liaison Coordinator

CDL Helpline FAQ for Resource Liaisons
Explanation of the CDL Helpline "ticketing" system.

Communicating with Colleagues

Resource Liaison Roster
Contact information for all Resource Liaisons, including Tier 2 contacts.

Resource Liaison Listservs
Listservs used by Resource Liaisons for communication, including vendor-specific lists.

Common Knowledge Groups for Collections Subject Areas
Renewal dates, participants, and tier designation.

Communicating with Users

Broadcast Communications
Send announcements for CDLINFO via CDL-ERESOURCES-L@UCOP.EDU

Instructional Materials
Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.

Communicating with Vendors

Information Gateway for Vendors
Resources for vendors involved in licensing.

Overview of the RL Program for Vendors
Frequently asked questions from a vendor's perspective.

 
Last updated: July 13, 2017
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