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November 23, 2014
 
 
 
 
 

Communicating About Your Resource

Communicating with CDL
Report urgent issues: Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline:
CDL Helpline (510) 987-0555
Mon - Fri, 8 AM - 5 PM
Report non-urgent issues: CDL Helpline Report a Problem
Contact CDL staff: RLREPORT-L@ucop.edu
The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.
Contact the CDL Resource Liaison Coordinator: Holly Eggleston
CDL Helpline FAQ for Resource Liaisons: Explanation of the CDL Helpline "ticketing" system.

Communicating with Colleagues

Resource Liaison Roster: Contact information for all Resource Liaisons, including Tier 2 contacts.

Resource Liaison Listservs: Listservs used by Resource Liaisons for communication, including vendor-specific lists.

Bibliographer Group Chairs & Liaisons [RTF]: University-wide group chairs and liaisons to the JSC and CDC, by subject.

Communicating with Users

Broadcast Communications: Send announcements for CDLINFO via RLREPORT-L@ucop.edu

Bibliographer Group Chairs & Liaisons [RTF]: University-wide group chairs and liaisons to the JSC and CDC, by subject; includes contact information for bibliographer groups who utilize your resource.

Instructional Materials: Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.

Communicating with Vendors

Information Gateway for Vendors

Overview of the RL Program for Vendors

Conference Talking Points (2012) [password-protected]

 

 

Last updated: December 14, 2012
Document owner: Holly Eggleston