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May 25, 2012
 
 
 
 
 

Communicating About Your Resource

Communicating with CDL
Report urgent issues: Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline:
CDL Helpline (510) 987-0555
Mon - Fri, 8 AM - 5 PM
Report non-urgent issues: CDL Helpline Report a Problem
Contact CDL staff: RLREPORT-L@ucop.edu
The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.
Contact the CDL Resource Liaison Coordinator: Holly Eggleston
CDL Helpline FAQ for Resource Liaisons: Explanation of the CDL Helpline "ticketing" system.

Communicating with Colleagues

Resource Liaison Roster: Contact information for all Resource Liaisons, including Tier 2 contacts.

Resource Liaison Listservs: Listservs used by Resource Liaisons for communication, including vendor-specific lists.

Bibliographer Group Chairs & Liaisons [RTF]: University-wide group chairs and liaisons to the JSC and CDC, by subject.

Communicating with Users

Broadcast Communications: Send announcements for CDLINFO via RLREPORT-L@ucop.edu

Bibliographer Group Chairs & Liaisons [RTF]: University-wide group chairs and liaisons to the JSC and CDC, by subject; includes contact information for bibliographer groups who utilize your resource.

Instructional Materials: Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.

Communicating with Vendors

Information Gateway for Vendors

Conference Talking Points (2009) [password-protected]

 

 

Last updated: February 08, 2010
Document owner: Holly Eggleston