Report a problem. Ask a question.

Reporting Request or VDX problems

Request or VDX service unavailable? Call the CDL Helpline 510.987.0555

For all other Request or VDX problems, email vdxtrouble-l@ucop.edu.

Subject line should contain brief description of problem

The subject line is used to track the problem in our automated ticketing system.

• Subject line should be specific to the problem, e.g., "Request confirmation missing pickup location".
• Avoid generic descriptions such as "Problem with VDX"

Where problem occurs

• Request
• VDX Web
• VDX Windows
• VDX Windows and Web

Full description of problem, including

• Date/time you noticed the problem.
• Detailed description of what is wrong, including examples of the problem.
• Screen shots are helpful but not required.
• Can you reproduce the problem?
• Include examples with VDX numbers for VDX problems

Impact of problem

• Does it involve some requests, or all requests?
• Does it impact some users? Many users?

Desired resolution of problem

• Describe the outcome you want to see when problem is resolved.

Other Questions or Comments?

Contact the Resource Sharing Team (vdxtrouble-l@ucop.edu)