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October 25, 2014
 
 
 
 
 

UC-eLinks: How to Report a Problem

Use the Report a Problem form

You must be in UC-eLinks to use the Report a Problem form.

  1. From the UC-eLinks window, click on Report a problem with UC-eLinks (The link is in the top of the framed window or under "Get Help"in the full window. See images 2 & 3 below.)
  2. Briefly describe your problem and hit submit.

The benefit of using the form is it automatically sends the CDL Helpline information for troubleshooting your problem -- about your system, where you encountered the problem, and the citation information.

report a problem form screenshot

If UC-eLinks is not working, contact a person

If you have problems accessing or using UC-eLinks and cannot use the Report a Problem form, contact a librarian at your campus or contact the staff of the California Digital Library.

For immediate assistance, call the CDL Helpline: 510-987-0555. Callers with TDD equipment, please call 1-800-735-2929 in California for the telephone relay operator.

Where to find the UC-eLinks Report a Problem form links

In a framed UC-eLinks window, it's at the top.

screenshot of UC-eLinks framed window header

In a full UC-eLinks window, it's at the bottom under Get Help.

screenshot of the Get Help links from the full UC-eLinks window

Last updated: December 14, 2012
Document owner: UC-eLinks Team
Contact Us

For general questions:

Email the UC-eLinks Team cdl-sfx-tech-l@ucop.edu.

UC-eLinks liaisons and administrators only: Email ucelinks-admins-l@ucop.edu.