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November 21, 2014
 
 
 
 
 

Literature Resources

  Resource Notes
  Crumlish, C., & Malone, E. (2009). Thinking Mobile. In Designing Social Interfaces: Principles, Patterns, and Practices for Improving the User Experience (1st ed.). Yahoo Press. advice on designing for mobile
  Stelter, B. (2010, May 2). Audiences, and Hollywood, Flock to Smartphones. The New York Times. Retrieved from http://www.nytimes.com/2010/05/03/business/media/03mobile.html?ref=technology tv/video watching on mobile devices
  O'brien, K. J. (2010, May 2). Web's Users Against Its Gatekeepers. The New York Times. Retrieved from http://www.nytimes.com/2010/05/03/technology/internet/03neutral.html?ref=technology congested mobile networks
  Draft annotated bibliography Annotated Bibliography.doc lots of resources to check out
Washburn, B. (2010, April 29). OCLC Research: Library Mobile App Development, Current conditions and strategic choices. Webinar presented at the TAI CHI Webinar Series. Retrieved from https://oclc.webex.com/oclc/ldr.php?AT=pb&SP=MC&rID=39989062&rKey=93a9f639b8966f33 definitions of library, apps; discussion of hype cycle
Johnson, L., Levine, A., Smith, R., & Stone, S. (2010). _2010 Horizon Report » One Year or Less: Mobile Computing_ (pp. 9-12). Austin, Texas: The New Media Consortium. Retrieved from http://wp.nmc.org/horizon2010/chapters/mobile-computing/
  • ubiquity of phones and smartphones; examples of use in education
  • "Users increasingly expect anytime, anywhere access to data and services that not very long ago were available only while sitting in front of a computer linked to the network via a cable"
  • "The portability of mobile devices and their ability
    to connect to the Internet almost anywhere makes them ideal as a store of reference materials and
    learning experiences, as well as general-use tools
    for fieldwork, where they can be used to record
    observations via voice, text, or multimedia, and
    access reference sources in real time."
Hennig, N. (2010, May 14). It's a mobile world, where do you fit? slides, MIT Libraries. Retrieved from http://www.slideshare.net/nic221/its-a-mobile-world-world-where-do-you-fit high number of mobile subscriptions, MIT's mobile offerings, other relevant apps, lending iPads
  CTIA. (2010). Best Practices and Guidelines for Location Based Services (No. 2.0). CTIA The Wireless Association. Retrieved from http://www.ctia.org/business_resources/wic/index.cfm/AID/11300  
Horrigan, J. (2009). Wireless Internet Use. Pew Research Center's Internet & American Life Project. Retrieved from http://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx
  • 32% of Americans have used a mobile device to go online
  • African Americans are the most active users of mobile internet (48%)
  • in the 18-29 age group, importance of info on-the-go rates higher (60%) than staying in touch with others (57%)
  • 19% of adults access the internet on the typical day with a cell or smartphone
  Lenhart, A., Purcell, K., Smith, A., & Zickuhr, K. (2010). Social Media and Young Adults. Pew Research Center's Internet & American Life Project. Retrieved from http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults.aspx
  • one quarter of 18?29 year?olds (28%) have accessed the internet wirelessly on another device such as an e?book reader or gaming device
  • Three?quarters (75%) of teens and 93% of adults ages 18?29 now have a cell phone.
  • 83 percent of adults owned a cell phone (or Blackberry, iPhone or other device that is also a cell phone)
  • Most adult internet users (63%) access the internet using multiple devices; this is especially true of adult internet users younger than age 50, of whom 70% access the internet with more than one device.
  • Accessing the internet via a handheld device is as common among adults as access via a laptop---35% of adults report that they access the internet using a cell phone or other handheld device. One in seven adults (14%) access the internet wirelessly through a device other than a laptop or cell phone such as a gaming device.
  Tedeschi, B. (2010, May 12). E-Reader Applications for Today, and Beyond. The New York Times. Retrieved from http://www.nytimes.com/2010/05/13/technology/personaltech/13smart.html?ref=personaltech comparison of e-book apps regarding transferability to other devices
  Refworks compilation of resources http://www.refworks.com/refshare/?site=031491125547200000/RWWEB106253836/Ipod  
  Meier, A., Rolnitzky, D., & Schluchter, T. (2010). Mobile bSpace User Research. UC Berkeley, School of Information.
mobile_bSpace_user_reasearch.pdf
project Alison recently completed regarding UCB student use of mobile phones and the possiblity of creating a mobile course management system
Smith, S., Salaway, G., & Caruso, J. (2009). The ECAR Study of Undergraduate Students and Information Technology, 2009 (No. ERS0906). EDUCAUSE Center for Applied Research. Retrieved from http://www.educause.edu/Resources/TheECARStudyofUndergraduateStu/187215
  • 90% of undergrad respondents use text messaging
  • info about course maanagement systems, IT use in the classroom
  • about half of student respondents own internet-capable handheld device, but a third of them say they never use the internet feature (see fig 5, pg 10 of key findings for good chart)
  • factors in not accessing internet from handheld: access through other means, cost of data plan, no compelling reason to access internet
  • activities they do from handheld: checking for info, maps or directions, email, social networking
  • want to know about campus emergency via text
  Sheehan, M., & Pirani, J. (2009). Spreading the Word: Messaging and Communications in Higher Education (Research Study No. Vol. 2). Boulder, CA: EDUCAUSE Center for Applied Research. Retrieved from http://www.educause.edu/Resources/SpreadingtheWordMessagingandCo/168953
  •  1 in 7 universities reports using text messaging to communicate with students
  Latimer, D. (2008, June). Text Messaging as Emergency Communication Superstar? Nt so gr8. EDUCAUSE Review, 43(3), 84-85.
  •  text messaging "suffers from several disadvantages
    including inherent design problems, the opt-in process, character limits, and vulnerability to abuse."
  • "Keeping the cellular contact information up-to-date is yet another challenge"
  Livingston, A. (2009). The Revolution No One Noticed: Mobile Phones and Multimobile Services in Higher Education. EDUCAUSE Quarterly Magazine, 32(1). Retrieved from View document
  •  mobile services are underutilized by universities
  • fictious story about possible university services, including texting reference questions to the library (specifies to attach PDF of references to later use)
  • suggests "multimobile" options--voice, text, email, IM
  • tutorials and mockups of potential services (Whimsy Project): View document
  Hinman, R., Spasojevic, M., & Isomursu, P. (2008). They call it surfing for a reason: identifying mobile internet needs through pc internet deprivation. In CHI '08 extended abstracts on Human factors in computing systems (pp. 2195-2208). Florence, Italy: ACM. doi:10.1145/1358628.1358652
  •  "Borrowing from the PC sets up false expectations for
    the mobile experience"
  • generally found users disappointed with mobile web because it's not the same was using a PC (though was in 2008, expectations may be different now)
  • "Powerful experiences happened when participants were
    able to connect to Internet content to fulfill a pressing
    need in a mobile context."
  • metaphor of PC use as scuba diving (deep and explorative) vs. mobile as snorkeling (shallow)
  Helft, M., & Vance, A. (2010, May 26). Apple Passes Microsoft as No. 1 in Tech. The New York Times. Retrieved from http://www.nytimes.com/2010/05/27/technology/27apple.html?hpw not a particularly meaty article, but a couple of good quotes about how succeeding in handheld devices has been crucial for Apple. good quote: "Wall Street has called the end of an era and the beginning of the next one: The most important technology product no longer sits on your desk but rather fits in your hand."
  Walsh, A. (2010). Mobile phone services and UK Higher Education students, what do they want from the library? Library and Information Research, 34(106), 22-36.
  •  "Attitudes towards text messaging from the Library are overwhelmingly positive."
  • want text messages for "useful" things rather than promotion
  • rank reminders by text highest, the search of library catalog
  Trainor, C. (2010). Planning for a Mobile Site: Six Steps for Going Mobile at Your Library. American Libraries, 41(4), 26. small % of library users accessing from mobile but worthwhile to do anyway
  Wisniewski, J. (2010). Mobile Websites With Minimum Effort. Online, 34(1), 54-57.
  •  not worthwhile to make entire site mobile, just pieces for people on the go
  • role of WebKit
  • CSS stylesheets for mobile detection
  • "Be careful about handoffs to nonmobile optimized pages.
    If it's not a mobile-friendly site, think twice about sending
    your users there."
  Dale, C., & Pymm, J. M. (2009). Podagogy: The iPod as a learning technology. Active Learning in Higher Education, 10(1), 84-96. doi:10.1177/1469787408100197  
  Library Mobile Initiatives. (2008). Library Technology Reports, 44(5), 33.  
  Spectrum > Mobile Learning, Libraries, And Technologies http://mobile-libraries.blogspot.com/ blog about mobile learning and libraries
  EDUCAUSE. (2010). 7 Things You Should Know About Mobile IT. Retrieved from http://www.educause.edu/Resources/7ThingsYouShouldKnowAboutMobil/199797
  •  "[offering mobile services that require authentication] involves additional effort and introduces privacy and security concerns"
  • "One area of great potential with mobile IT is in location-aware applications, but whenever computer
    systems know where users are, privacy and security concerns arise.
    Institutions that pursue such applications should develop a policy that outlines what data are collected, as well as how, and under what circumstances, they can be used; such a policy might also allow users to opt-out of location-aware applications."
  OCLC. (2010, May 20). Innovation symposium: The future is mobile. Retrieved from http://www.oclc.org/innovation/default.htm OCLC webinar notes.docx see notes
  Herrington, J. (2009). New technologies, new pedagogies : mobile learning in higher education. Wollongong: University of Wollongong. Retrieved from http://ro.uow.edu.au/newtech/  
  Griffey, J. (2010). Mobile technology and libraries. New York: Neal-Schuman Publishers.  
  Dempsey, L. (2009). Always on: Libraries in a world of permanent connectivity. First Monday, 14. Retrieved from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2291/2070  
  Mills, K. (2009). M-Libraries: Information use on the move. Arcadia Programme.
  •  "Survey respondents were more positive about accessing information through text messages than through the mobile internet."
  • "50% of respondents at both universities said they take photos of signs, books, etc to
    save information for later reference"
  • "55% of total respondents were in favour of being able to access the library catalogue from a mobile phone"
  Weimer, K. (2010). Text Messaging the Reference Desk: Using Upside Wireless' SMS-to-Email to Extend Reference Service. The Reference Librarian, 51(2), 108. doi:10.1080/02763870903579729
  •  "However, the overall picture is that few libraries in the United States have begun to experiment with text
    messaging as a means of providing information to library users, despite
    the vast number of potential library users who regularly use text messaging as a means of communication."
  • 3 options: text-to-email; dedicated phone; AIM hack (text-to-chat)
  • "There is some indication that 20 to 40 messages per month may represent a stable rate of patron use of an SMS library reference service"
  • "we suspected that text messaging would represent the next
    logical step in enabling our users to communicate with us from their most
    immediate point of need."
  • "The service is used most heavily for Circulation questions and for questions
    about off-Grounds access to databases."
  • "Although usage of text messaging as a means of contacting reference
    staff remains low when compared to phone, e-mail, chat, or in-person transactions, the overall number of SMS queries has grown steadily over the past year"

Lippincott, J. K. (2010). A mobile future for academic libraries. Reference Services Review, 38(2), 205 - 213. doi:10.1108/00907321011044981
  •  "Currently, many
    students who own laptops do not bring them to campus, but students almost always
    bring their cell phones wherever they go. In fact, this is true of people of all ages and
    nationalities.In an international survey, three quarters of respondents said they never leave home without their mobile phones."
  • "As smartphones become our users' key information devices, libraries will want to have a significant presence in offering content and services suitable for those devices."
  • future of eReaders vs. smartphones
  • "Academic libraries have the reputation of thinking long and hard,
    debating all of the fine points, before deciding to implement a new technology or
    technology-based service, sometimes missing the peak of the trend"
  • "The challenge for academic libraries is to create compelling information services and to make digital content available in a way that our user community will find not only acceptable, but tailored to their needs."
  EDUCAUSE. (2009). 7 Things You Should Know About QR Codes. Retrieved from http://www.educause.edu/ELI/7ThingsYouShouldKnowAboutQRCod/163728 what QR codes are and how they might be used for education
  Princeton University. (2010). E-reader Pilot at Princeton, Final report, summary version. Retrieved from http://www.princeton.edu/ereaderpilot/ pilot study of Kindle readers in classroom. found that readers meant less paper printed but students found the lack of annotation tools prohibitive
  Cuddy, C. (2010). Mobile Video for Education and Instruction. Journal of Electronic Resources in Medical Libraries, 7(1), 85-89. doi:10.1080/15424060903585784
  •  "The ability to not only download and view videos but also to stream videos to mobile devices are key components of today's smart phones such as the iPhone, Palm Pre, Blackberries, and the new Android phones, as well as
    digital media players such as the iPod or iTouch."
  • descriptions of video formats, vodcasting, iTunes U
  • "Health sciences libraries are creating video tutorials for their Web sites or electronic resources as well as video orientations and training videos."
  Kroeker, K. L. (2010). Mainstreaming augmented reality. Communications of the ACM, 53(7), 19. doi:10.1145/1785414.1785422 research and limitations of augmented reality technologies, including some readily available smartphone apps
  Nielsen, J. (2010a, February 10). iPhone Apps Need Low Starting Hurdles. Alertbox. Retrieved July 6, 2010, from http://www.useit.com/alertbox/mobile-apps-initial-use.html
  • "my main conclusion from watching iPhone app users is that they suffered much less misery than users in our mobile website tests. In fact, testing people using iPhone apps produced happier outcomes than testing people attempting to use websites on the same phone."
  • "mobile apps have different usability criteria than core desktop applications, as well as the mission-critical enterprise software that people use every day on the job."
  Nielsen, J. (2009b, July 20). Mobile Usability. Alertbox. Retrieved July 6, 2010, from http://www.useit.com/alertbox/mobile-usability.html
  • "When our test participants used sites that were designed specifically for mobile devices, their success rate averaged 64%, which is substantially higher than the 53% recorded for using "full" sites — that is, the same sites that desktop users see."
  • "Still, users often had trouble getting to mobile sites, even when companies offered them. The best approach is to auto-sense users' devices and auto-forward mobile users to the mobile site (even if they're using a high-end phone). You should also offer clear links from the desktop site to the mobile site, as well as a link back to the full site. As for link labels, we recommend "Mobile Site" and "Full Site," respectively."
  • "Linking to the full site supports users who want advanced features that the mobile site doesn't support. Given this fallback solution, you should scale back the mobile site's functionality and focus on features that people are actually likely to use in a mobile scenario"
  • "Today's mobile users are highly search-dominant. When we don't specify which site they should use (and often even when we do), they turn first to their favorite search engine. Again, this means plenty of typing, which is slow, awkward, and error-prone on mobile devices."
  Nielsen, J. (2009a, February 17). Mobile Web 2009 = Desktop Web 1998. Alertbox. Retrieved July 6, 2010, from http://www.useit.com/alertbox/mobile-2009.html
  • "Download times dominate the user experience. Most pages take far too long to load, particularly on non-3G phones. But even the highest-end phones deliver much slower browsing than a desktop computer. As a result, users are reluctant to request additional pages and they easily give up."
  • "For the best user performance, you should design different websites for each mobile device class — the smaller the screen, the fewer features, and the more scaled back your design. The very best option is to go beyond browsing and offer a specialized downloadable mobile application for your most devoted users. In practice, however, only the biggest and richest sites can afford all this extra work on top of their desktop-optimized website."
  • "Feature-phone browsing is essentially a linear experience, whereas smartphone and full-screen browsing provide more of a GUI experience — albeit through a limited viewport."
  Nielsen, J. (2010b, July 2). iPad and Kindle Reading Speeds. Alertbox. Retrieved July 6, 2010, from http://www.useit.com/alertbox/ipad-kindle-reading.html
  • "Feature-phone browsing is essentially a linear experience, whereas smartphone and full-screen browsing provide more of a GUI experience — albeit through a limited viewport."
  • "This study is promising for the future of e-readers and tablet computers. We can expect higher-quality screens in the future, as indicated by the recent release of the iPhone 4 with a 326 dpi display. But even the current generation is almost as good as print in formal performance metrics — and actually scores slightly higher in user satisfaction."

Bridges, L., Hannah Gascho Rempel, & Griggs, K. (2010). Making the case for a fully mobile library web site: from floor maps to the catalog. Reference Services Review, 38(2).
  • Not all parts of the library web site should be made mobile; instead, consider what content makes sense for the mobile user, build on existing web services that offer time-sensitive and location-based services, and focus on adding elements that are fun,fast, and easy to implement.
  • Both Innovative Interfaces, Inc (III) and OCLC have developed a mobile search application that can be used by libraries wanting to provide a mobile catalog experience.
  • WorldCat Mobile does not currently offer customized views for WorldCat Local, it is only compatible with a small set of smartphones, and some mobile users need to download two applications to their mobile devices: WorldCat Mobile and Boopsie
  • Instead of optimizing for smartphones, the AirPac search interface is designed to work on feature phones and therefore works on a wider range of mobile devices. However, the search interface is just a smaller version of the desktop interface and does not take into account the mobile context or provide any additional features.
  • While providing access to the library's hours, staff contact information, and directions to the library is an important first step, what users typically want from a library is direct access to research materials. Offering a truly mobile catalog interface with links to mobile-friendly catalog records will make the library's resources actually usable for mobile users.
  • At Oregon State University Libraries, we promoted the mobile web site on our library homepage, posted information on the libraries' Facebook fan page, and disseminated a press release through the University's media relations office, which resulted in a mention on the local evening news and an article in the student newspaper.
  • Our assessment plan includes tracking online usage stats (which is currently averaging 100 unique visitors per day), an online survey attached to the mobile web site, focus groups, and user testing.
  Interesting screenshots from Handheld Librarian III conference, July 28-29, 2010
handheld_librarian_screenshots.docx
 
  Hoofnagle, Chris Jay, King, Jennifer, Li, Su and Turow, Joseph, How Different are Young Adults from Older Adults When it Comes to Information Privacy Attitudes and Policies? (April 14, 2010). Available at SSRN: http://ssrn.com/abstract=1589864
  • article regarding generational attitudes toward privacy
  • "we found that large percentages of young adults (those 18-24 years) are in harmony with older Americans regarding concerns about online privacy, norms, and policy suggestions. In several cases, there are no statistically significant differences between young adults and older age categories on these topic"
  • "A gap in privacy knowledge provides one explanation for the apparent license with which the young behave online."
  • "An important part of the picture, though, must surely be our finding that higher proportions of 18-24 year olds believe incorrectly that the law protects their privacy online and offline more than it actually does."
  What Americans Do Online: Social Media And Games Dominate Activity. (2010, August 2). Nielsen Wire. Retrieved August 9, 2010, from http://blog.nielsen.com/nielsenwire/online_mobile/what-americans-do-online-social-media-and-games-dominate-activity/
  •  graphs of how mobile internet time is spent
  • "In a Nielsen survey of mobile web users, there is a double-digit (28 percent) rise in the prevalence of social networking behavior, but the dominance of email activity on mobile devices continue with an increase from 37.4 percent to 41.6 percent of U.S. mobile Internet time."
  • "Although we see similar characteristics amongst PC and mobile internet use, the way their activity is allocated is still pretty contrasting, added Martin. While convergence will continue, the unique characteristics of computers and mobiles, both in their features and when and where they are used mean that mobile Internet behavior mirroring its PC counterpart is still some way off."
  Whitney, L. (2010, August 4). Android hits top spot in U.S. smartphone market. CNET News. Retrieved August 9, 2010, from http://news.cnet.com/8301-1035_3-20012627-94.html Android OS now accounts for 33% of US smartphone market share; RIM at 28%, Apple at 22%

Comparative analysis resources

  Resource
Notes
  M-Libraries - Library Success: A Best Practices Wiki. (n.d.). . Retrieved May 28, 2010, from http://www.libsuccess.org/index.php?title=M-Libraries#Mobile_interface%20s_%20.28and.2For_OPACS.29 list of libraries with mobile options
  Rumsey, E. (2010, March 2). Mobile Library Catalogs. Seeing the picture. Retrieved July 7, 2010, from http://blog.lib.uiowa.edu/hardinmd/2010/03/02/mobile-library-catalogs/ visual comparison of library catalog searches
Tay, A. (2010, April 24). What are mobile friendly library sites offering? A survey. Musings about librarianship. Retrieved July 7, 2010, from http://musingsaboutlibrarianship.blogspot.com/2010/04/comparison-of-40-mobile-library-sites.html?utm_source=WhatCountsEmail&utm_medium=OCLC+Abstracts&utm_campaign=OCLC+Abstracts Shows images of many interface designs for library mobile sites. This appears to be updated on a regular basis by blog author.
Last updated: April 15, 2014
Document owner: Rachael Hu