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Campus Preparation for Promoting Mobile Access to Licensed Resources

August 2010

Questions that campuses need to answer before promoting mobile access to licensed resources

  • What is the user experience that you want to give to your users?  For the broadest flexibility, CDL will be supporting both mobile-optimized and existing web-based interfaces on mobile devices. Depending on your campus’ mobile strategy, you may only want to list mobile-optimized resources for these users, or conversely, link to your complete A-Z list and only indicate which resources have a mobile optimized option. This decision is being left to the campuses to implement.
    • CDL has activated outbound linking via UC-eLinks on the EBSCO Mobile Interface, and will be monitoring the feedback.
  • How will mobile users find and use a list of “mobile” resources? A-Z List? Custom list? Catalog?
  • Authentication methods other than rewrite proxy:  Not all campuses have rewrite proxies available and many campuses have multiple authentication methods. Using methods such as Standard Proxy and VPN Clients involve additional steps beyond current remote access activity.
    • If your campus does not have a rewrite proxy (EZProxy or WebVPN):
      • Standard Proxy:  This type of proxy requires modification of browser settings. With iPhones, the proxy configuration is set up for each individual wireless network used by the device. This can become cumbersome, but it is possible. This will require additional documentation and user training.
      • Client VPN:  Check with your campus IT support unit to see if they provide (and support) client VPN software for mobile devices, and which devices are supported.
  • Use of campus wireless networks:  Many campuses have two different campus wireless networks that users can access with their laptops – guest wireless (which is open) and protected wireless (which usually requires device registration and login; this differs by campus). Due to licensing restrictions, guest wireless IPs are often not provided to the vendors.  Users need to use a campus’ protected wireless network in order to have IP access to licensed resources. This has implications for mobile users who connect via campus wireless networks.  Questions for your campus IT department include:
    • Does your campus IT department have a method for mobile devices to connect to the protected campus wireless network?
    • If so, what is that process, and who provides the support?
  • When testing and implementing resource functionality, be sure to test on actual phones, not just emulators.

Last updated: December 14, 2012

Document owner: Holly Eggleston